SimplePractice for Clinicians

I’ll start by saying that SP was a godsend to me when opting to go with this platform 2 years ago. Since that time, I have recommended this to many colleagues, many who now use it as well to manage their clients and practice. However… With the recent rate increase also came a repackaging of the features in such a manner that I now seem to being paying more for less. The most notable feature that has been removed from the “essential” plan is the two-way calendar sync. I was unaware that this feature was removed from the original plan until this morning when I nearly missed an appointment that had not been synced to my primary clinic calendar. At first I thought this was a technical issue, only to find out that this feature was removed as part of the plan changes. To regain the 2-way calendar sync function would require an upgrade to the “Plus” plan for an additional $30 per month! Given the scope and needs of my practice, there is no way it makes sense to increase my overhead by $360/year just to add a single feature from the premium level of service. I guess this means it’s time to re-open my search for a practice management software that better fits the needs of my practice and doesn’t charge more for less over time. It’s too bad, because I’ve certainly been beyond happy with everything about SP up to this point and thought I would be a “lifer.” I’m guessing several of my colleagues will feel similarly as soon as they realize what these changes mean to the efficiency of their practice.

I like SP so far and you have created a platform that works very well for on line registration, Telehealth, making appointments, etc. I would like to suggest you have a chat window available or respond to contacts by phone within a short period of time. My office needs assistance at times and has to wait sometimes a day or two to receive a response. That is a big problem, especially as she is trying to set up the practice on SP from another practice platform. Also it would help to have a way to change full names on the calendar to initials only. This would be more protective of privacy. Adding a window where to leave an internal note to admin in the practice would make fast communication easy. Right now we must open a note to read any internal communication. Color coding various different kind of appointment would be helpful to know at a glance which appointments are intakes, couple, testing, admin appointments, group, etc. Overall, you’ve created a very good platform. I hope to enjoy using it for years to come.

I downloaded this app and immediately decided not to use it so I deleted it. Every time I’ve tried to communicate with this company to tell them I want to stop receiving their emails they tell me to sign into the app. Apparently you have to download the app in order to communicate with them but I don’t remember my sign in information and they won’t communicate with me to give it to me. And… There’s no telephone number and no way to reach this company any other way but by signing into the app. Now I’m getting emails from them telling me that my free trial is over and they’re going to start charging me.. *Update* .. I finally heard from someone by phone after spending half an hour when I got home from work tonight to re-create all my sign in information so that I could put an end to all these communications and clarify what I need to do to delete my account. I did accomplish this finally but it took a whole month to speak to someone and she was clearly working very hard to be nice in dealing with this frustrated and dissatisfied customer. She didn’t really want to hear the things I had to say about my experience and that I had problems with the service. She wanted to just get on with the business of helping me delete my account. She also made reference to this review asking me if I would be willing to modify it or change it after speaking with her. I did delete a few things I previously wrote but I’m still frustrated after an unpleasant almost power struggle.. feeling a bit managed, really.