OneAmerica Retirement

This is one of the least stable financial apps I’ve used. The two issues bugging me at the moment: 1. When logging in, after 2FA step, I get “There was an unexpected error. Please close the app and try again.” FWIW, I’m traveling outside the US at the moment. But attempted with a US VPN and still no luck. I’ve definitely seen this error while at home too. If the app doesn’t allow login from overseas, fine, but say that. The vague error with zero detail just makes me think the app is faulty. 2. In the settings, I turned on FaceID. But the app forgets this preference almost right away. Next time I open the app it says I need to put the password. I know this happens in my other banking apps, but maybe monthly. This is nonstop with this app. It doesn’t hold the preference for more than a couple days. I figured maybe it needs updates for iOS 17. But I just saw my old review from November and I mentioned the same issues even back then!

This app is a great resource to keep track of my retirement account’s performance. While it doesn’t show me actual statements like when I log into my Mac, it helps me focus on the big picture: I know this month my investment might be down but overall in the last 12 months I’m still on the gain side of things. Great snapshot so I don’t get stuck in the uncertainty. I’ve used it once a month from my iPhone for the last year and it hasn’t given me any issues in log in. The 2-step authentication also helps me maintain peace of mind. Full disclosure, I also have investments in Northwestern Mutual, and the experience is on-par with both.

This app has so many issues freezes and the formatting issues make it basically useless. It’s takes multiple times to finally access it and now there is a message that I can’t remove once I’m logged in. I doubt anyone at One America has ever used this app otherwise they would realize how useless and dysfunctional it actually is. I’m hoping our organization finds a new option for our retirement plan.