Fidelity Health®

I used the HSA reimbursement feature in the Fidelity Health app for the first time on March 1, 2025, and the experience was great! After going through the few days of verification process to linking my checking account with fidelity for HSA reimbursement, the reimburse process itself was fast and simple. I chose the amount to reimburse, specified which account it should go to, and was provided the opportunity to upload my receipt and label the expenses after the fact. There were other options to mark another receipt as reimbursable if I hadn’t already completed reimbursement. Now to wait another 1-3 business day days for it to hit my bank, and replenish the unexpected used medical funds from the past 2 months!

I am a registered nurse for a large insurance company, so I have a lot of knowledge and experience behind this review. You can’t access your electronic card. You can’t pay expenses. The only thing you can do is check your balance. My previous HSA was through Benepass and I will greatly miss the convenience of that app- it did everything live and told you if there was an expense problem and why. You could scan it just like a credit card at the drug store, etc. Here it is the 10th of January and we still don’t have our hard cards. I have never NOT been able to create a new account and print a paper copy before! I have been waiting to get my new prescription glasses for weeks. Shame on you fidelity- this is a very inadequate app. The website isn’t much better. I will keep my vanguard account for my 401 additional contributions because of this crappy app- poor quality app & website=poor quality everything. There is NO WAY this is rated 4.9 of 5. They must be falsifying the numbers.

It’s very helpful being able to see what is available in my account, pay or reimburse myself for medical expenses out of the app, adjust my account info when I move to a new address, etc - way more convenient than having to get into the site on a computer, too, since I don’t always have access. I would appreciate a better way to track my expenses here, though. I have a hard time organizing or remembering things, especially over the long term, so I would find it really helpful to be able to snap a photo of my receipts for medical expenses on this app (or at least make a note of what I’m reimbursing myself for) to make justifying them easier during tax season.