Fidelity Investments

I like Fidelity investments and the products that they have, however with the credit card services by UMB bank, which is not really Fidelity I have been having a lot of card fraud. More than ever in the past and I’ve had a lot of credit cards. The new cards take a while to arrive and since they’re not part of Fidelity, they don’t seem to have the expeditiousness needed to forward you a card as quickly as possible. I’m used to working with American Express and while I work overseas, I have been comforted by the ability to receive a card overseas overnight via FedEx. Having to wait almost 2 weeks for a card to arrive has been difficult as I transitioned away from American Express. Having worked with MasterCard and Visa in the past, I am an accustomed to them not being able to deliver a card to you other than to your home of record. However, I would like to see Fidelity have the opportunity to expand services to facilitate people who work overseas and deliver a more prompt service to those workers who are overseas. It doesn’t seem like a huge stretch to send a credit card overnight overseas for a company who is probably making a 50% profit on the person using the card. Aside from the issues I’ve had from receiving a replacement card. I do appreciate the ability to use a Visa card that pays me over what a standard checking account in the United States pays and I get to keep the benefits of the card.

Strange things continue happening on its web based platform without any reason. For example, Fidelity offers all of its customers the ability to generate quarterly (and daily) snapshot reports that analyze the investor’s portfolio. The quarterly reports are supposed to be generated automatically after the end of a calendar quarter. I was able to access these reports for the current quarter and prior quarters. However, the quarterly reports suddenly disappeared and I called Fidelity to ask why. They didn’t know. They submitted a request to enable me to access the next quarter’s report, and it took them two months to re-enable the reports for me. However, the prior quarterly reports could not be retrieved. After receiving the next quarterly report, however, the ability to retrieve that report was again disabled and all I could get was a daily report and I called them again to complain. They couldn’t explain why that happened and I waited a few months to have the quarterly reports restored. But, after they were restored, I couldn’t get the next quarterly report! I’ve given up on this feature and I have a reminder on my calendar to manually generate a daily report on the first day of every month without the ability to save prior month reports in my Fidelity account. In addition, their platforms position page is not customizable and the order of the accounts has suddenly changed. Again, calling Fidelity was a waste of time as they weren’t able to tell me how long, or if they could correct that problem. Their online platform stinks and doesn’t compare to TD Ameritrade or Schwab. I am a major investor and I think it’s time for me to shop around for a new broker.

I did not intend on writing my review directly on this topic however when I read the pan job of the most immediate review I couldn't help myself. There cannot be much discussion that the writer was displeased yet I don't feel the rotten write-up on such a small item approached anything objective. First, and on point I could not expect anything else beyond what I have experienced for my account. Whatever I want to know it's toget there plus varied forms of interactivity. Punch it up and it appears right thereon my ver. 8+ iPhone. No muss no fuss. If I want it on paper for support I just shoot it ovrr to the printer. Simple. If I want something not listed, rare, I call. Of course the secret to getting what I want is knowing how to define my need. Heck, if I can't understand myelf how could I expect Fidelity to read my mind. Some people who call support don't seem to get the fact the phone folks deal with a lot g people with loads of dough. Heck, I'm happy they'll talk to me at all given my penny-ante account. But honestly, I do not ever get the feeling they wish I would dry up and blow away. Never! They give me the time I need to understand how to get my information. In fact they want me to know how. That way im done and we can as long move on. The bottom line is when it comes to support you don't get what type you pay for, you get a whole heck of a lot more. It's a no-brainer, even if you dont know what you even want. Never mind, they'll figure it out.