Monarch Resident Portal

Very convenient app however it’s not entirely user friendly. The app could improve on signing in. You can select “remember me” but you’ll find at the next sign in it will just have you manually enter the information every time anyways. Additionally it’s seems as though the app has bugs here and there. Coincidentally also with the sign in. At times it’s will say it doesn’t recognize my info but I will wait a day or two and sign in later with the same info because it’s not incorrect info it’s just wasn’t working. Hopefully someone actually reads these because if this can be fixed up the app would be perfect in my eyes. :( Just a bit frustrating when you need to make an urgent maintenance request or last minute payment (let’s be real it happens).

My biggest complaints are the purely cosmetic “do not show again” toggle on the “announcements” that immediately pop up when opening the app. They’re not even announcements, they’re plugs for reviewing the apartment complex and following the Monarch Facebook page, and they aren’t even functioning links. You have to close it out every single time and the button does nothing. I would be less annoyed if I weren’t given the fake option to never show again. My other complaint is with the bulletin board. Sometimes you’ll scroll through and there will be a huge gap in content so you’re just scrolling through a gray screen. Except it’s not really blank. You can sometimes see posts peeking from behind it, so it’s incredibly difficult to access some posts. Feels like really bad lazy loading. I’ve also commented before and had my comment published several times despite only doing it once. Overall there’s just a general sense of “I can’t trust what is being displayed to me as accurate” when using the app, which is a huge no-no. I don’t pay my rent using the app and even if that functionality really works I don’t feel confident enough in the app to use it.

The complex is very nice and clean. The 2 bed 2 bath Apt I am in is wonderful. The floor plan is great and spacious. I love having a washer and dryer in the Apt. makes doing laundry so much easier than going somewhere to do it. The Canyon Creek staff are awesome and very helpful. I love where I live and am so happy I chose Canyon Creek for my home. I really love how quickly they respond to any maintenance request. Sometimes it gets fixed on the same day I report it or it will be done by the end of the next day. I have never had to wait more than 2 days to get my request taken care of. This complex is MARVELOUS!