MyAmeriben

I’d give this app a zero if I could. I’ve been locked out of my account 4 times because the app refuses to let me reset my password. My employer doesn’t give out physical insurance cards but they allow you to request them in the app. Only problem with that logic is I can’t get into the app in the first place. I’ve called customer service and requested a physical copy at least twice but have yet to receive one. My sincerest apologies to anyone who’s employer/school insurance makes them use this app.

I registered online via my laptop. Documented my password and downloaded the app for convenience. After multiple tries I kept getting an error message indicating it was the incorrect login credentials. Figured I messed up so tried “forgot password” on the app, to which I received a response that no account was found with my information. So I tried registering again and I got an error message saying an account already existed with my information. It was Friday evening so customer service was closed. Called Monday, and the rep couldn’t find my account so we created it. Was able to login on my laptop, tried logging in on the app and same error messages again. I deleted the app and reinstalled thinking it would fix itself. Still no luck. I’ve had numerous health insurance plans with apps, this by far is the worst health insurance app. From other reviews, I’m not alone.

I opened a MyAmeriBen account using my computer. It works ok (using Chrome, IE browser has issues connecting to Chat Support Session-will not connect maybe other issues as well. I downloaded the corresponding MyAmeriBen App on my IPhone. I attempt to log in using exactly the same User/password as I use for my MyAmerben computer account. It doesn’t work and states my log in is incorrect when it is not. When I attempt multiple times then it locks out my computer account. Ameriben states there is no problem on their side: UPDATE: I changed my password and now both the App and computer website I can log into