NBS Benefits Mobile

I use the app to buy eligible items at the end of the service year since you can only rollover $500. Anything over that I buy thru the FSA store. First aid supplies, menstrual supplies, readers, anything that’s eligible. That way I’m not losing my money and it’s stuff I have to buy anyway. I can upload receipts for medical services rendered. It’s awesome! Plus there is a gal I call locally if I have a problem. Well worth the money. For the service and the app just makes it that much easier to use the service. Keeps track in real time of my eligible medical transactions.

The current year should be the first thing you see not the previous years first. You have to scroll to the right through all the past years to get to the present every time you log in. Why??? When I first started using the app I disliked it. I didn’t find it very user friendly. Now that I’m in my 3rd year (I’m late in the flexible spending world) of using it I know where things are so I’m used to it’s “flaws”. But it shouldn’t be like that...it needs to be made more user friendly.In addition, another thing I’d like to see change is that if there is a pending claim that needs my follow up info and I then submit it, there isn’t a place that says NBS sees where I have submitted more requested info. Why not have it say “for review” or “submitted” again instead of displaying the word “pending” because it was already “pending” in the first stage of my claim? I almost want to send a message that says “ok I’ve sent you more info”. I don’t do that because I THINK they see when I attach more documents...I do want to mention that anytime I’ve needed to call NBS with any questions that I may have (mostly has to do with what my company has set up for it’s rules) they have always been extremely nice and helpful! Thank you to the staff that work so hard in dealing with (possibly a lot of disgruntled people aka the public) you are always courteous and professional and it’s really awesome when you finally get someone on the line that is N.I.C.E and helpful like you all have been!THANK YOU

I love both the website and app because it is really user friendly. My claims are processed fast and I usually see reimbursements within 2-3 days! I have never had a bad experience with them. Extremely happy with their service.