MedImpact

Website is easy to navigate and kept up to date. Receive phone messages when refills are due and emails when drugs are sent. Shipping is prompt and secure. Their coordination with my doc for new/ changed meds has been seamless. Can consult with a pharmacist immediately. Very pleased with their excellent service!

My husband and I both have entered our information in their system numerous times, it never saves. Or the app crashes while reentering it. Doing it online gives the same results. It never sticks. We save it and it’s there but next time we long in it’s like we never entered it. They’re constantly telling us they don’t have some piece of our information. ALSO Prescriptions take almost a week after they are sent by the doctor to be filled. The representative told us it takes them 72 hours before they even know they have received a new prescription. Then they wait to call you to ask permission to fill it. Really? Why do I need to give permission? I was at the doctor and know I need to take it. Absolutely horrible! Then it takes a week to receive once shipped. We are still waiting for a script sent on 7/13, today is the 26th. That’s half a month! By that time you’re out of medication. I cannot go 2 weeks without my thyroid medication. I don’t know how anyone else can wait that long either. What if you’re diabetic and need insulin?

Seriously, I thought this was a real mobile app! I'm using an iPhone 11pro and the app only will work properly when the phone is held horizontally. When horizontal the page displays properly, but only small areas are visible at a time without scrolling up and down, left or right. I signed on using facial recognition and the box was checked to remember me. As I scrolled down the page to “my prescriptions” I see some but not all until I come to a link to “see all prescriptions”, which takes me to another area. Based on the information showing, it doesn't indicate if they're new scripts in the process of being filled and shipped, or older scripts, only the number of refills remaining. When I attempted click on an item, the page is greyed out with a warning message saying “no card on file”. Assuming that means that you want a form of payment on file before I am able to do anything on your website. Mistakenly I attempted to add a “card”, like sheep being led to slaughter. With all of the appropriate information added I pressed enter, only to be disconnected from the website. Interesting up popped the login page with my login filled in, and facial recognition engaged, filling in my password. I thought that's great because I didn't recall the password. Unfortunately, the password that worked fine 15 minutes ago when I first logged on no longer was the acceptable password now. After trying multiple times possible passwords, and being declined I am on my last nerve. Btw, I see you couldn't even manage to allow for the password typed in to be seen, like most other modern sites. Who designed your site, Mickey Mouse?Maybe it was the same folks who requested a tier exception for me on a medication only to have it was denied because I hadn't tried the prerequisite number of other drugs first. With electronic records in place you would like to think they would know that I've taken the medication for years, after trying multiple other medications without the desired result. Now you think you deserve my banking information?!! What planet are you from?