KitchenAid North America

I created a review citing numerous issues with the app. KitchenAid responded to one of the issues and deleted my review. So putting in a new review. I guess they assume their answer resolved my issue. I had stated that the probe wasn’t working. The response I received from KitchenAid was that I should start the oven in probe mode. This requires a target temperature which stops cooking once a probe temperature is reached. My question is why? What if I just want to monitor the temperature manually. Seems silly to force me into a different cooking mode just to use the probe. App is also confusing because it told me to plug the probe in AFTER the operation started. Why? I wasn’t using the PROBE operation so it should just ignore it. The app also showed that the probe was plugged in and displayed the probe temperature dial that was spinning with no reading. That seemed to indicate that the probe was plugged in correctly but not functioning. Poorly designed software that is obsessed with controlling this function. A further issue I mentioned was that the oven showed it was preheating continuously. The dial on the range went from red to white indicating preheating was done. So the software was failing to recognize that.

I rarely leave online reviews (especially for an app), but felt compelled to do so for this one. I waited a little more than a year after first downloading and using this app to write this quick review. Last year I purchased an electric model KitchenAid Smart Oven (Model # KOSE900HSS00) for my new home. The actual oven is fantastic: it cooks better than any electric oven I’ve ever used before (including the higher-end Wolf brand), its screen is vibrant and thoughtfully laid out, and the attachments are awesome. Unfortunately, I cannot say the same for this app. It seems like KitchenAid put the cart before the horse with this one. Over the past year the App has signed me out of my account more times than I can remember. It also frequently freezes up and quits unexpectedly. Buyer beware: do not by a KitchenAid appliance if you’re counting on them delivering a reliable, industry-leading application to support your major appliance.

I love the potential for the app but it’s driving me nuts. I have to sign into this thing every single day and sometimes even during the day. I click the box to say “remember me” but it doesn’t. At least my password is in my keychain so after I hand type in my email address I can click on passwords and keychain does the rest. I’m not doing my banking here folks. It’s just an oven. No need for the Fort Knox security treatment.