Hotpoint Home Net

Please add the option to have Utility Cycles also added to favourites on washing machines. Also you should be able to schedule multiple cycles back to back so that you don’t ever need to manual turn on programs because it’s all schedule on the hours. These things can be easily implemented in and will enhance the experience massively.

Bought machine for marketed WiFi connectivity and the app has never worked. The machine became the Hell of A Thousand Faults after a year anyway. The app never stores Favourites, the machine constantly disconnects from WiFi or forgets the connection entirely, the app doesn't even store your washing machine details and adding it back to the app again and again is tiresome. You can use the machine without the app of course, but you paid a premium for that ability or could have saved money buying a traditional washing machine. I'll never buy Hotpoint products again after this. What happened? It used to be a well-regarded brand with superior products. Don't expect this app to be anything other than a useless frustration the developers and company should be ashamed of. No evidence they care, no hope they'll fix it by making a new app from scratch.

I purchased a hotpoint specifically for the ability to control the machine via the app and have the ability to create “favourite” cycles based on the features listed on the hotpoint website. The scheduler functionality on the app doesn’t work, and any favourite cycles created on the app do not sync over to the machine, making the app completely useless. An engineer and multiple hotpoint customer service advisers have confirmed that these are known limitations with the app, despite how the “connectivity” is marketed on the appliance webpage. Do not bother downloading this app, it’s a waste of time. I wouldn’t ever recommend hotpoint products to anyone based on the awful customer service I’ve had from this company.