Nurx: Birth Control Delivered

This is a great and convenient service but it still needs improvements. They stopped carrying my medication (I only use this certain brand due to bad side effects from other generics, they also didn’t tell me they stopped carrying it, I had to ask when they tried sending a different brand) and now I have to have my medicine sent to the pharmacy for pickup instead of having it shipped which kind of defeats a major part of the service, but I do appreciate that I can speak to any available doctor and get help in 1-3 days (depending on how busy they are) vs. having to wait months to see an in person doctor. But with this, I do get errors in my profile because I’ve been sent the wrong brand more than once and to the wrong pharmacy even though I have told them a new location for me to pick it up from. Because of this, I now remind them of the correct prescription, amount of supply, and pharmacy location with nearly every refill I get so they don’t mess it up. It’s not that much work but very annoying and worrying that I’ll be sent the wrong stuff if I don’t. When they did ship it, more than enough times I’d get some odd shipping errors saying they couldn’t complete my order which was a hassle to deal with and get it corrected. User interface for the app could also use improvements. Overall grateful for the service and the doctors/ nurses are very nice and helpful, but could still use some improvements.

I’ve used Nurx for several years - first for birth control and now for migraines - and always had such great experiences with both the providers and the customer service reps. I especially want to mention Karolann, who I spoke to recently on the migraine CS line: she was just so, so kind and patient and helpful. I had a pretty complex issue with fixing an order cancellation for different 4 medications with 2 separate insurance policies and one out of pocket payment method. I had just called to find out if I could salvage the order/reverse the cancellation and she went above and beyond to help me not only fix the errors but to streamline the different insurance coverages and out of pocket payments. She was so kind, professional, empathetic, and personable and made me feel so valued and taken care of by the company. I also owe a huge, HUGE thank you to the prior authorization department for fighting on my behalf with my insurance for nearly 6 months to get approval for a very new and very expensive medication that had been flat out denied several times before. They kept me updated throughout the whole process and never stopped working to help me. My doctor has also been so incredibly patient and responsive has worked so hard to find a treatment regime that works for me. Thank you to everyone there for providing such a wonderful service ❤️

I've seriously never written a review for an app before but I love Nurx!!! I've never had such an easy experience obtaining birth control. Ever. It was so seamless and easy, and the staff communicates with you at every single step. You can literally message with an RN one on one with any questions you have. To get birth control, you just upload your insurance card, and if you don't have insurance like a lot of us don't, you can still get birth control for $15 a month! You can also use savings cards if you have them just like at any physical pharmacy! I'm literally recommending this to everyone I know. All you have to do in terms of medical stuff is just know your blood pressure within the past last six months, which you can get checked for free at places like CVS, or use an at home machine. Also, amazing selection. Nurx has everything, every kind of pill, patch, etc., with all the info you need about the pros and cons of each individual one. I learned so much just browsing through their website and have never felt so educated about all the kinds of birth control, especially all the kinds of pills there are. You can also have a nurse select a pill for you based on your info and prescribe it to you, just like at the physical doctor. My pills shipped in less than a week! If you need birth control in an easy way, I seriously recommend you try it!!