App Profile: Les Mills Releases

Lady Picky

Rating: 5/5

The high pulls and walking bench push-ups provide great challenges to participants👍. Be aware that the backward stepping lunges can easily cause Achilles tendinitis… It did in my right leg, and as a result, I have been unable to teach for three months and counting!😩 I’m really glad that the app is so user-friendly, facilitates creating playlists quickly and efficiently, and that everything I need to practice is all in one spot. I have one complaint about the download (not the app). Sometimes when I print out a page of the choreography notes, they bleed off the page and sometimes as much as five lines are cut off; yet when I view the page preview, it’s all complete and NOT cut off. Why?

Shan C 989

Rating: 1/5

Usability has steadily gone downhill over the past five years. The app crashes, freezes, logs me out at least once a week, refuses to save my login credentials (shame on me for having a long email address), “updates my releases” literally every time I open it, but most egregiously I cannot open the app unless I have WiFi or data access. There is a literal function within the app to download notes and music for offline use, but the app itself now cannot be opened offline. With the constant unnecessary “updates” (sometimes interrupting while I am actively using the app), the app is terrorizing me: will it stop playing the music while I am actively teaching? I can’t stop it because I can’t disconnect my phone from data without the app also disconnecting. I shouldn’t have to brick my phone to use the app without fear of disruption, but I also should be able to brick my phone and still access the material I have paid for. I understand DRM but this is now essentially unusable and super frustrating, especially as the only way we are allowed to access the releases. Please fix it - at the very least, reenable offline mode.

anaaaaaaaaaaaaaahhhhhh

Rating: 1/5

I can’t count how many times I’ve had issues with this app. I’ve decided to write it off and download all materials to use through iTunes. The app is no longer new. It shouldn’t have such massive issues anymore. Instructors pay a huge price for access to these materials and clearly not enough of that money is spent on improving this tool. 1. The CX is cumbersome. I want to be able to browse releases easily without constant back and forth. 2. Every time there is a new release something breaks. This morning it just started pausing constantly in the middle of my class and because I stupidly relied on this app to serve it’s purpose my class was a disaster as a result. 3. Music disappears or won’t play often and without warning even if downloaded. Before they launched the ability to refresh a release you had to delete the entire app and redownload to get it back. And there was no guarantee it would work. Sometimes would have to do this a handful of times. 4. The refresh release function doesn’t work! Why give a feature that won’t work? So perplexed. 5. If you try to watch a part of the video then leave to go listen to the music the video is still playing in the background unless you quit the app and restart it. 6. Instead of fixing glitches they launched new ways to gain our trust then screw us mid class aka playlists! Basically don’t bother with this unless you have some desire to have it crap out on you mid class.