MyDISH Account

With all the streaming services out there it seems like we are paying an awful lot every month. We have been customers for decades in multiple states. The equipment charge is really irritating in that it never ends—in the past, at some point you own the equipment—it seems like major unjust enrichment to pay what the equipment would cost several times over and still not own it. We love the Hopper and the Joey but come on! With all the other options out there I would think Dish would do a lot more to reward long-standing customers—a foreseeable end to paying for the equipment would be a start. It also really irritates me that you offer better deals and programs for NEW customers with whom you have no established relationships instead of valuing the established customers who have been your bread and butter and have stuck with you thru the price hikes and everything else.

We recently were in contact with dish support trying to cancel the new contract for my mother, willing to pay the amount of the disconnect fee of over $300. Note my parents are both in their 80’s and had placed a service call last year in doing so the technician updated their service and equipment, receiving approval from a senior with dementia (dad was admitted to a facility approximately 2 months after signing) this upgrade put them into a new 2year contract. Now Mom is left with a service that she does not need and forgets how to use. Therefore, we get calls at midnight because she thinks that the tv doesn’t work because she has hit the wrong buttons. Therefore, we figured we would request the service be canceled and pay the fee, however when calling support to do so we’re told that we couldn’t without letters from the facility that my father is in or Dad’s signature, however we were repeatedly asked if we wanted an upgrade and why we wanted to cancel, and after explaining were told to train mom that it is really easy. All I can say is, I am ashamed of how this country has begun to treat their elderly.

I have been with Dish Network over 20 years. I always felt like it was a good value. It is no longer a good value. To pay nearly $200 a month for tv is foolish and irresponsible. Other methods are available for much less. Knowing this I have still tried to stick it out with Dishnet. The past few months Dishnet and FoxSports Network have gone separate ways due to inability to agree to terms. I am certain Fox wants more and Dish won’t increase cost to customers in an effort to fight for their customers. This puts me in a predicament because I am paying $13 per month just so I can watch St. Louis Cardinals baseball on Fox Midwest. I have done without for quite some time now, hoping a deal would be struck to return my one channel I pay $13 a month for. So , The season is in the last month and still no baseball on tv. I just went in and cancelled the package I have gotten nothing in return for. I feel satellite tv is in danger of going away if they don’t find a different way to do business that can lower the cost to consumers. The right thing for Dishnet to do is refund the cost of this package since FSN became unavailable. I am also disgusted by the refer a friend promotion that has been going on for years.