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Reviews (3)โผ
Review Update to app after most recent update 3.41.0: Not only have they still not fixed any of the issues below this app is degrading. The monthly view leaves blanks everywhere, annual billing cycle view has 2 entires for every month, and the usage view shows yโall owe me a credit for every day (yeah like thatโs ever going to happen). Maybe someone in whatever entity codes this App should actually be a customer of Entergy to see how thoroughly useless this App is. Prior review: Since the update to 3.24.0 the daily usage graph and individual hourly breakdown is totally blank for the days since installing it. The projected bill continues to change but thereโs no way now of seeing usage. Updated after developer response: That kind of makes it totally useless if we canโt see the information we are seeking. Especially at a time when energy costs are through the roof and customers are encountering historic high billing. Combine that with the fact the figure shown as total to date consumed in this billing period on the estimate is drastically different from what I calculate it will be when subtracting last monthโs meter reading (as visible on my bill) from the current total visible on the meter and I obviously will have yet another surprise massive bill. The PSC needs to appoint oversight to get this mess under control.
The customer service is awful! They wonโt go back to the day I moved out of my apartment and I got charged for whoever moved in and ran it up!!!! I called 4 times and thereโs not notes of it on the account!!! They wonโt even let you talk to a manager and get mad and say that theyโll hang up on you when you hold them accountable!! Plus donโt get sucked into levelized billing. Itโs a scam. In fact this company is a scam and Iโm reporting them to the APSC! First electric cooperative of Arkansas doesnโt charge near the amount and donโt screw you with the levelized billing scam. Entergy will never get another dime from me. Iโll pay my final bill $10 at a time. What do they think I can afford just to pay a $550 final bill when Iโve got mortgage, insurance and other utility companies?? They just got put on the waaay back burner. I didnโt even use that much in a one bedroom apartment. Tell me why I donโt even pay $100 a month for the 3 bedroom house I live in now?? Entergy should be shut down for gouging!!!
I couldnโt change my payment option on the app. It took 19 attempts. Thatโs beyond ridiculous! The button wonโt press to edit the payment card. I have too many on file to not be able to choose. Fix that already! I tried to use the website and itโs worse! Send you on a constant back and forth. You want to pay your bill. It sends you to choose between speed pay and billmatrix. Doesnโt matter which one you choose because it sends you to a screen showing your bill and right back to the same choices. Itโs literally zero chance of using the website to pay your bill. Thatโs beyond ridiculous and childish. As a utility company, youโre supposed to allow me a way to pay my bill. I hate this! Seems like you should make it really easy to pay. But to rip away all options and have the website continually loop me between two useless screens that never lead anywhere else no matter what I push is a torturous game! You want the payment or not? Guess they want to force you to use an agent to pay it. You are not slick!
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App Detailsโผ
Entergy app provides a quick, easy bill payment method, view outages and usage. Entergyโs mobile app offers customers a quick and easy way to manage...