App Profile: Entergy

Lilmamasteeda

Rating: 2/5

The customer service is awful! They won’t go back to the day I moved out of my apartment and I got charged for whoever moved in and ran it up!!!! I called 4 times and there’s not notes of it on the account!!! They won’t even let you talk to a manager and get mad and say that they’ll hang up on you when you hold them accountable!! Plus don’t get sucked into levelized billing. It’s a scam. In fact this company is a scam and I’m reporting them to the APSC! First electric cooperative of Arkansas doesn’t charge near the amount and don’t screw you with the levelized billing scam. Entergy will never get another dime from me. I’ll pay my final bill $10 at a time. What do they think I can afford just to pay a $550 final bill when I’ve got mortgage, insurance and other utility companies?? They just got put on the waaay back burner. I didn’t even use that much in a one bedroom apartment. Tell me why I don’t even pay $100 a month for the 3 bedroom house I live in now?? Entergy should be shut down for gouging!!!

rrrrbbb

Rating: 1/5

Review Update to app after most recent update 3.41.0: Not only have they still not fixed any of the issues below this app is degrading. The monthly view leaves blanks everywhere, annual billing cycle view has 2 entires for every month, and the usage view shows y’all owe me a credit for every day (yeah like that’s ever going to happen). Maybe someone in whatever entity codes this App should actually be a customer of Entergy to see how thoroughly useless this App is. Prior review: Since the update to 3.24.0 the daily usage graph and individual hourly breakdown is totally blank for the days since installing it. The projected bill continues to change but there’s no way now of seeing usage. Updated after developer response: That kind of makes it totally useless if we can’t see the information we are seeking. Especially at a time when energy costs are through the roof and customers are encountering historic high billing. Combine that with the fact the figure shown as total to date consumed in this billing period on the estimate is drastically different from what I calculate it will be when subtracting last month’s meter reading (as visible on my bill) from the current total visible on the meter and I obviously will have yet another surprise massive bill. The PSC needs to appoint oversight to get this mess under control.

Word girl qwerty

Rating: 1/5

I couldn’t change my payment option on the app. It took 19 attempts. That’s beyond ridiculous! The button won’t press to edit the payment card. I have too many on file to not be able to choose. Fix that already! I tried to use the website and it’s worse! Send you on a constant back and forth. You want to pay your bill. It sends you to choose between speed pay and billmatrix. Doesn’t matter which one you choose because it sends you to a screen showing your bill and right back to the same choices. It’s literally zero chance of using the website to pay your bill. That’s beyond ridiculous and childish. As a utility company, you’re supposed to allow me a way to pay my bill. I hate this! Seems like you should make it really easy to pay. But to rip away all options and have the website continually loop me between two useless screens that never lead anywhere else no matter what I push is a torturous game! You want the payment or not? Guess they want to force you to use an agent to pay it. You are not slick!