SmartHub

When looking at usage data, the Unbilled usage option shows a random stretch of dates, sometimes a year old, sometimes weeks old, but hasn’t shown the actual, unbilled usage in a few years. The app has had new bugs introduced over time. Asking for current billing period sometimes gets the right dates, sometimes not. Face ID on iPhone and iPad work if the app hasn’t been launched lately (or if you terminate the app, then launch it), but once you’ve had it up, if you come back later, the app doesn’t request Face ID from the mobile device. Again, this has been broken for a few years. Finally, providing a way to submit observed bugs through the app would allow you to capture information on which electric coop or other provider the bug pertains to, and even the account number, so you could actually verify what is being reported. 40 years of software development and QA make such issues stand out.

I have not been able to access any of my billing information past or present. Not since June 2023. All it says is “online payment are ‘temporarily’ unavailable. But even my old bills/payments are unavailable. I don’t receive a paper bill and am not able to know about any unforeseen issues/changes until after the fact. I just want to use my app. Every time I call over the phone they to pay online or on the app because “they can use theirs just fine and see what’s on there.” I’ve even uninstalled the app and then reinstalled it and still not working. No point in having it if I can’t use it. Please, please fix this issue.