App Profile: My Consumer Cellular

nmasente

Rating: 2/5

I’ve been with Consumer Cellular for 10 years and have been very pleased with it, I have recommended several people to Consumer Cellular in the past. However, the requirement to change my Sim card has denigrated my experience to the point that I am looking at possibly changing carriers. four times I have contacted Consumer Cellular about extending the number of rings from 3 to 6, which is what I had prior to the Sim card change. No matter what I do the most I get is 22 seconds and four rings. I do not have my phone attached to my hip, and that is not enough time to allow me to get to my phone. The last time I called about this, I was told there was nothing else they could do and it was a problem with the device. How could the device cause problems that I didn’t have before the Sim card change? In addition, most of the time I only have one bar of service. Twice they have downloaded data to supposedly improve the service and I received two bars for several hours to two days, then I am back to one bar. I have gone from being a highly satisfied customer to being one who is barely hanging on.

Powerio

Rating: 2/5

A few weeks ago, I was told by Consumer Cellular to update my SIM card, or they would deactivate my phone since the SIM card was two years old and “outdated”! I get the SIM card and follow the instructions to change it… then have the worst experience trying to “chat (text) with a representative” trying to activate the SIM card! She actually disconnected my chat, and blocked me from using it again! Tried 5 times to call the number they have to activate it, only to find out, you can’t call them until it’s activated! Finally found a way to activate it without having to deal with their customer service! Because I tried before work, I had no phone for 2 1/2 hours until I was able to complete the process! Next time I know what to do, to avoid the rude customer service!!

Kasealee

Rating: 1/5

The app is simply not of any use. It opens you can ONLY see what you’ve used for data, go to settings and nothing of value there say nothing of not having any settings to anything except if you want to share a mobile hot spot, support is generic non specific questions/answered and very literally no reason whatsoever to have installed on any device. Just use a web browser don’t waste the space or your time. Company is ok and customer service the people themselves are nice. I love the not in my face all the time advertising, annoying texts with promos, and the overall simplicity BUT the company does NOT stand behind the products they offer and they do NOT honor the warranty (I have a useless to me $1000k plus phone that I still diligently pay for every month along with the phone I had to buy since the other was useless and I have to obviously also now pay for)or it’s process so basically as with anything… you get what you pay for. I can use my phone in most places and truthfully so did pay one amount each month if 40 something endless calls and data… I used to love this company now I don’t think they are any better than Walmart. It’s a shame.