Consumers Energy

This app was perfect. Just add your credit card to the app, see your statement, and call it good. However, due to them deciding to be greedy and want access to your personal savings they removed credit cards. They blame it on card fees, but they can afford the small fee card companies charge them or worked better to provide the consumers better options. It is utterly sad that they are so money hungry that they are forcing users to only be able to pay with direct pay to your online checking which is proven to be less secure and can lead to identity theft; it is what it is. All these companies are greedy and I won’t be surprised when they start charging you for the convenience of paying them money like my city bill. App works but it signs you out too much. Definitely one of the better working utility app.

I cannot find a place to actually report this issue, as App Support just takes me to the website home page. First time this glitch happened to me was two months ago. I went to make a payment, chose how much I wanted to pay and submitted it. The system did not follow my choice of payment amount, but rather, the minimum due. This was Less than what I was trying to pay!! I had to make another payment to pay the full amount intended! Annoying but not a big problem, til now. NOW it is a big problem, when it happened to me again today because Now you are charging us for using our Bank cards on each payment. So today after correcting the glitch of it switching back to minimum due, and submitting payment, and it shows I STILL only paid the minimum, I’m stuck with my payment short because I am not paying another $2+ fee to pay immediately from the bank! (Yes, I want the money paid from the account right away, not give my bank account info and wait 3 days for you to finally pull the funds) There shouldn’t Be a fee from the bank debit card!! There shouldn’t be a fee on top of your already exorbitant fees! Either way, the app needs fixed immediately, to take and process a payment as intended!!! Oh and need actual app support so we can report issues to your company!

I can finally more or less stop visiting the website on my phone which is just so nice! Please add a way to see how much energy you already used in the month like you can on the website it will make it to where I don’t need the website anymore. Again thank you for the very user friendly app.