Olive Garden Italian Kitchen

The App does not work. Cannot log in, and the online login is just as bad: nothing is loading, and there are error messages. The restaurant does not see the order on its end, which is causing confusion and frustration for me. I've anticipated getting Points for future visits, nothing, received unlimited emails, and I had to subscribe and give my email to Olive Garden for them process my order and the subscriptions to the sister chain restaurants. I don't appreciate this company collecting my email, address, stored credit card info, and past orders. When I logged on multiple times, nothing was stored. Where did my personal information go? My info isn't working, and nothing is working. This seems fishy; it seems like a hacker got into it—this app. I deleted my account. The best option is to call the restaurant and pay over the phone.

UPDATED 7/7/23 The app was working fine - for several years. Now, for about the past year, the payment is buggy. I used to use Apple Pay. Now is says it can’t accept it, even though I just finished using it at another business. That is my preferred payment method. So, i try to use the card on file, which is on file because I’ve gone through this same routine the last 4/5 times I’ve ordered with the app. Last time I ordered, it said I’d couldn’t use the card on file. So, I enter the same card again and save it to my profile - again - just like the last half dozen times I’ve ordered. I have time to write/update this review and take as long as I want because my order was delayed by 10 minutes trying to pay - just like last time, the time before, the time before, the time before…. I’m about at the point of saying I’m Done!! UPDATE: 2/8/17 You can read the review below. I'm changing from one star to five stars. The developers listened and now it's working great. OLD REVIEW: I've used this app in the past and it's worked fine. I would normally have given it 4-5 stars because it did what it was supposed to without being anything special. However, I tried to order tonight and before it will let me put anything in my cart, it says the name and phone number is missing. So I look at my profile and everything is there. So I think maybe add a space or something and it will somehow pick it up; but it returns an unavailable error. So, it's basically a phone book and menu, because that's all it can do. If I have to call to order carry-out I can just use the Yelp app and it would be faster. Either fix it or eliminate it because apps that don't work are worse than none at all.

This app could be good but it’s slow and frustrating! When you add an item there is a banner that says “Added!” and drops down from the top of the screen but never goes away. So if you’re ready to check out you need to tap on the “bag” icon on the top right corner of the screen, you simply can’t because the banner is still there from 10 minutes ago, covers it up so you’re never able to access the cart until you shut down the app and log in again. There is a “bag” icon at the bottom and one at the top right of the screen, same icon yet they have different purposes, bottom icon takes you to the menu, top/right icon takes you to the cart to check out. That’s very confusing and since the app is slow, you just can’t afford to waste any time trying to figure out how to pay. Also I added an item that didn’t show up in the order at the end, I guess the app didn’t register it. This app needs a lot of work. It took me about 20 minutes to order food with the app, but would have been a lot faster if I had just called to order. Having this app defeats the purpose of convenience. Slow, not intuitive, have I mentioned how SLOW it is?