PNC BeneFit Plus

This is the fifth different FSA provider I’ve used in nearly as many years (my company loves to switch providers!) and PNC BeneFit Plus app is the easiest to use of them all. The app is user friendly by having minimal options/tabs, preventing the dreaded “how did I get to this screen?” and/or “where the heck is XYZ?!”. Claim submissions are intuitive and documentation uploading works great and I’ve experienced zero errors over the past 5 months of usage. The ledger is accurate, reimbursements are transparent and quick! Anytime a receipt is needed, or any other important info is communicated, the notifications are in red and displayed clearly on the Home Screen. The only thing missing is the ability to upload a receipt immediately after the charge is made—as it stands, a receipt can only be uploaded AFTER it is requested.

This is one of the least user friendly Bill Pay type websites I have ever used. 2 issues, one minor and the other very irritating. First issue is when logged in, two of the action choices are make a HSA transaction & Manage expenses. Manage expenses is actually where the Bill Pay feature is hidden in. The more irritating issue is going through the process of setting up the payee, entering the amount to pay and selecting pay now. But what happens is that bill doesn’t get paid, it just shows up as “Payable” in manage your expenses. I’ve had numerous bills paid late when I check in a few weeks later and see that its “Payable”. Then you have to confirm that you want to pay it again, very irritating process. Why ask if you want it paid now when that means nothing?

Easy navigation, easy to upload receipts, make transactions with card and even distribute funds to an external account to cover premiums that may come out as an automatic draft from a checking or savings account.