App Profile: Rally Credit Union

Carrie LouAnn

Rating: 5/5

On each occasion that I have visited Rally Bank I was welcomed with nothing more that Complete Genuine Hospitality!!!! They always have a smile and go out if there way to meet your accommodations. They have been wonderful. I do however wish their fraud department had a better after hours team that had the ability to stop any and all activity going in and out of ones bank account (for fraud purposes of course) as of right now you can cancel your debit card on the spot, but if someone is still actively trying get into your checking and savings… pretending they are you… (aka identity theft) there is nothing put in place for that. It’s kinda fair game. 😞 They cannot stop / freeze all activity like Wells Fargo and Prosperity can, till next day business hours …. and until then … all kinds of fraud can occur within your account. Very unsettling. 😢

calledandchisen

Rating: 5/5

Just so blessed with your staff in Kingsville Tx,every time I walk in I’m greeted with joyful expressions and always treated with respect, thank you for having an office in our city This is the 2nd time I’m commenting, everything about you guys has always been above par, however, for the last several months my wife and I have noticed something along with other family members, when we deposit our checks they don’t completely go in for several days, we have bills to pay incl a vehicle payment with you, and I hope this problem is fixed because I don’t like being late with payments

ZambotTheShadow

Rating: 2/5

This app just updated for me a week ago, and I really liked everything they added - Touch ID and passcode, and I really liked that they had separate categories based on where you were spending money because it made me realize how much money I spend eating out and I could be saving that. I had a few technical issues with being able to view my activity out of nowhere so I uninstalled and reinstalled the app, per the agents instructions. Now for some reason I can’t do Touch ID even though it’s there, it’s all gray-ed out and I can only do a passcode and they are no longer separating the transactions into categories. According to my phone there have been no recent updates with this app yet, just from me and uninstalling and reinstalling this app had significantly went down. Also, I have put in my new passcode over 5 times and the gray slider still shows that I don’t have passcode activated yet it works when I use it to login so that’s a bug. Please bring back the Touch ID and the categories with transactions and I will gladly give it 5 stars.