Hawthorne Life Resident App

Really decent app! Other apps for renters would charge twice using autopay and would NOT be able to return it back, rather build it into next month’s rent as credit. Never any issues with this app, it never double charged me and was efficient to use it’s payment method. The over the phone (OTF) verification was quick and easy to login. I have no complaints.

First, there is poor coordination of this App with the Hawthorne office staff and Rent Cafe, always behind a day-or-two, resulting in inability to make payments, inability to know how much to pay, etc. Next, the delays in receiving the small test deposit into my designated bank account were a fault in your system, and inexcusable in a digital world. I was close to hand delivering a written check to the office in desperation as the move-in date approached for my student, when the mandatory tiny deposit appeared in my bank account so that I could verify my payment method. This process should be reviewed by those who can fix it. Thank you.

Paying rent has never been easier. I’ve always had to get out the laptop, sign into a website, type in my rent amount, put in banking info each time and then submit and it would sometimes take days for the leasing office to get notified that my rent was paid so I would have to screenshot my confirmation of payment and email it to the office. This app shows me my amount, I can preprogram my payment choices into it, a couple clicks and it is done. Thank you Hawthorne for such an easy way to lay rent.