FlexFacts Participant Mobile

This app is fine for me except that all I have here is an HSA account. I was expecting to see the current balance as the main information for this type of account, but instead I see just “contributions” and “IRS limit”. To see the current balance I have to tap “view more” and then “details”. I just want to quickly see the current balance; I will only ever be in a time crunch when I am looking for the current balance to see if I can pay for something with this account. All other information can be slightly more hidden and require more digging around. For HSAs, can “total balance” or “cash available to spend” be displayed right on the main view underneath the contributions and limit info? That would be perfect

Absolutely horrible app and even worse customer services. It sometimes takes weeks for claims to be approved and that claim was only processed because I sent a follow up reminder. The customer agents refuse to be transparent with company policies. If a transaction is pended, don’t expect to receive a notification or email, you have to constantly check the app or website in hopes that you’ll catch if they require additional information. I once requested to speak with a supervisor and was simply told that I could just submit all claims directly to her. Why would they require participants to do extra submission steps instead of addressing the poor quality of customer support?

This app is horrible and so is the customer service. You get the run around no information is valid. I requested an additional card because spouses are not in the same place at the same time. I was sent a Card that i CANT use for doctors visits or medications. I asked for information regarding the money we set aside and I can’t get a straight answer. I’ve been waiting well over 45 days for a supervisor to return my call and nothing !!! This is not reasonable nor acceptable.