Dunzo: Grocery Delivery App

Whenever I order something, there something that would not be available and the store would call and ask me to take a replacement. And I always let it go. But this time it was horrible. I ordered medical supplies and then got a call from the chemist that two products were not available. Then I was put on hold. Then I was told that I they would call me in 2 mins. After this, I get a call from support executive and I was told the same thing that two products were not available and he asked me to reorder my products. I told the support executive that I was waiting for my order for 50 mins and if I reordered it would take so much time more. I told him that I did not care about the missing product and I just needed rest of my order as it contained medicine, which I really needed. He said ok and then after the conversation my order was cancelled. I ordered at 1141 and my order was cancelled at 1231. After 50 mins my order was cancelled. Why these stores are on Dunzo who can’t fulfill the order. Or why the options of products would reflect on the App if they are not available. Or why would you take 50mins to cancel an order if something is not available. And why no actions are taken against these stores?

I gave a try once which I had a awful experience because the delivery person never delivered the product So I gave them a new change by ordering “dog food” so I ordered after an hour I receive the call and asking directions for the shop! I was stunned like how would I know where the shop existed I had search on google maps and send the location to the delivery person the address via whatsapp and he was like cancel the order but there was no cancel option and my god don’t even talk about the support the worst support ever they don’t even care and I got the delivery after sending all the details and contacting the shop for calling the delivery guy for the instructions he was supposed to deliver within 45 min but nope he took 4 hrs to deliver me the product. YOU GUYS DONT EMAIL ME BECAUSE THE LAST TIME YOU SAID YOULL RECTIFY YOUR MISTAKE YOU GUYS DIDNT I THINK THIS APP NEITHER THE COMPANY SHOULD EXIST. Can you please shut this thing down because we can’t have all the hassle be we have already enough ones.

When I first heard, loved the concept. Was impressed with my first order as well. Soon started placing orders daily on the app. Now starts the problem. They have really horrible customer support. The only option is through chat and they don’t respond to you for hours. I placed an order for lunch. An hour passed but it was not assigned an agent. Initiated a chat with support, no response for another 90 minutes. Not even a, “we are looking into this acknowledgment.” Just radio silence. The second time, I ordered a combo meal from KFC and they forgot the Pepsi. Reached out to customer support and got a response after 12 hours, “We apologise for the inconvenience” I would recommend the app for our laziness but don’t plan your day using dunzo. Just not dependable !! PS: I used the app for around 7 days and will now go back to Swiggy.