Shoppers Stop Fashion Shopping

I had a bad experience in trying to get size exchanged 2 apparels. 1. It took time to understand how to raise a Return/exchange req, sonce both were clubbed and the option to do so is hidden in the ordered item and can only be seen if one notices 3 dots 1. The app needs to be more user friendly to raise a return req or an exchange req, currently both are clubbed and a req for an exchange was entered as a return with refund 2. The time and followup it took to get a status is 3-4 weeks with the service desk and the email mgmt team. There is no handoff, notes- so everytime i called or emailed i had to reiterate the problem. 3. The team who handles emails is in a hurry to close the req with a statement- your issue is addressed and the tkt wil be closed, where in-fact the issue was not addressed or resolved 4. Shoppers Stop is a wellknown shopping stop for a lot of customer base. Making the software more user friendly will increase your customer review rating.

Sharing my experience with online shopping on the app, i had ordered wrangler reinforced trousers which were delivered on time, however, the colour was an issue. I raised an exchange request and the trousers were picked up. After 2-3 days the exchange was initiated but it was only for the size and not the colour. Apparently exchange policy is only on size. I call the customer care and was patiently heard.. Thereafter i was suggested that instead of exchange, return can be initiated so that SS credit points can be added into the wallet which can be used for ordering the correct colour. Here i thank the customer care executive for promptly advising me and solving the concern. The amount was credited instantly and i could re-order the correct colour in no time.. In all it has been a great experience on shopper stop. Thanks!!

Don’t buy from this worst online shopping app… I have ordered new shoes and returned because of size issue and 1 week after I received a mail from Shopperstop ppl saying that we received your product for return, return will be initiated, its been 4 mnths i didnt even get refund or get my shoes back, the delivery guy checked the product and then only he took the return, and then after these CS guys are telling that they received the shoes which are in worst condition, while i sent the new shoes, the guy who came to take the return has changed the new shoes and kept the shoes which are in worst condition . they've been telling investigations are gng on , they took 4 months and didnt resolve the issue. No proper response form CS support team after many mails and calls made by me. I have the pictures of the new shoes which i sent them, the cs team has contacted me and they said they couldn’t send refund or new shoes, instead they said they will send the worst shoes which was changed by their worst delivery partner