Columbia Gas

I am having a problem with the “ Face ID “ feature , where after I sign out , I want to Sign back In , but the feature “ DOES NOT RECOGNIZE MY FACE AND I AM FORCED TO REACTIVATE IT , OVER AND OVER AND OVER AGAIN !! “ ….. I request that the necessary Corrections be made to alleviate the problems and inconvenience that this presents to all customers … I await your response to my observations and complaint … Thank you .. A Loyal Customer …

I usually do not have any complaints with Columbia Gas, but I have recently had an upsetting issue. I got behind on my payments and my gas was turned off. I went to the website and paid the past-due amount. Then I called the office to let them know I made the payment and asked if they could turn it back on. I have a gas-powered water heater and need the hot water. The lady I spoke with on the phone said I still owed over a hundred dollars more and my gas could not be turned back on until that was paid. I told her I did not see that amount anywhere under my account online. I checked the website a few days ago and it said I owed $22. If the lady on the phone had told me I only owed them $22, I could have paid it then and got my gas turned back on. I have been showering about once a week now when I visit a friend in Paris. I cannot wash my dishes or clothes. It’s terrible! And it did not have to happen this way. I am very upset at the customer service representative that I spoke with on the phone. She made a mistake that has made my life miserable!

Clearly people think this is the place to review “how expensive” their bill is. Or how they’re “thankful to be warm” apparently that has everything to do with the app’s functionality and UI. Those that blame the app for them “making a late payment” there’s this fancy invention. Where your nonfunctional app lives. It’s called a telephone. There’s a phone number listed on your bill and heck there’s even google, something else built into your fancy phone to help you locate the number to call to make a payment over the phone. And oddly enough, you can even make that payment on time without the use of the app OR the website. It’s really remarkable. On to the review for the app itself. The UI is a bit “clunky”. Presumably this is to make the UI more user friendly for those that may have vision problems. However, it’s easy enough to find my old statements and see when my last payment was received, since I do have a tendency to make multiple payments throughout the month using my banks bill-payment system. One thing I would like to see integrated into the app is the “apples to apples” for providers. Allowing a simple interface to make an informed decision on providers. I never mess with it because I just don’t have the time to jump through hoops to make that decision. I’m sure you all don’t do this either because it’s 3rd party information and don’t want to be blamed for inaccuracies that are beyond your control. But maybe something that could be collaborated with your providers, to allow a more transparent, & competitive playing field.