App Profile: LG&E KU ODP
Android / Games / Puzzles
LG&E KU ODP
Installs:
Rating:
4.83
Total Reviews:
24.47k
Top Countries:
US, UA, BH
< $5k
/mo
< 5k
/mo
Reviews: What People Think About LG&E KU ODP
ULdiver iTunes
Rating: 5/5
Love it! Only wish LWC could figure it out and do the same! 🤦🏽‍♀️ log in, click pay bill, your information pops up, click pay bill… done! Less than 10 seconds start to finish to pay your bill. That’s how they ALL should be!!
With this app you don’t have to memorize an insanely long account number that no one memorizes anyway, it’s already there.
Font size and style are good size for all people.
Cool colors and not too many things on the screen to make it less overstimulating.
Probably the most user friendly app out there! Can find everything you need in seconds and don’t have to search through lots of clicking.
Thank you!!
Bill paying should not be near impossible to complete the task online like some companies make it! (LWC). And you can read everything on the page, it’s not in size 8 font impossible to see much less read like some do.
Swinebone091516
Rating: 3/5
There are a few things that I feel like this app does well, like allowing you to report outages and view your bill. Granted, at the point when I last used the app, it appeared to basically be a wrapper for their mobile website. I get that that’s usually a cost effective option for the company but it’s usually at the expense of user experience. I also have problems with what I’d guess is one of its major features for LG&E: paying bills. On a consistent basis, the app will load a completely blank screen after I tap “submit payment.” It leaves me with no information to confirm that the payment went through or anything else. I’ve returned to using LG&E’s website to pay bills because the app, for me, is nonfunctional.
Similarly, can LG&E modernize their payment system or something? It’s kind of terrible that the money is withdrawn from your account after you pay a bill 5-7 days after you submitted payment. There’s thousands of other companies that withdraw funds for a payment nearly immediately after it’s been submitted. Other than perhaps cost cutting measures, I don’t understand why my utility company can’t do that itself.
nsmdmskej
Rating: 1/5
When I switched service from one apartment to the next all I needed was electric hooked up, the lady helping me transfer my electric over asked about gas and I replied I didn’t need it, she kept pushing and insisting that there was no gas hooked up and I repeated multiple times I didn’t need it, have never had it, and like all my other places this one was all electric. She signed me up for the gas to be hooked up anyway, which charged me a deposit and raised my bill. The gas never got hooked up and was never used, I was still charged and when I called and explained they confirmed not only had it not been used but it had indeed not been hooked up, they stated that they could take the deposit off the remaining bills but that I would still have to pay for it on the current bill. So I ended up getting charged for a service I said I never needed, I didn’t want, and never got hooked up or used.
About LG&E KU ODP
The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™.
Features include:
Paying your Bill:
• Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo
• Check your account balance
• Review payment history
• Manage payments – one time and Auto Pay
• Manage notifications (for your bills, power outages, and other service requests)
• Sign up for paperless billing
Outage Information:
• Report and track outages
• Guest users can report outages without logging in
• View outage status
• Get up-to-date information from our outage map, with or without logging in
Account Details:
• View your bill
• Manage phone number(s) and email address(es)
• View a graph of your energy usage for the last 12 months
• Check the status of your account(s)
• Easily move between your utility accounts using the account selection at the top of the screen
Contact Us:
• Customer Service by phone or email
Features include:
Paying your Bill:
• Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo
• Check your account balance
• Review payment history
• Manage payments – one time and Auto Pay
• Manage notifications (for your bills, power outages, and other service requests)
• Sign up for paperless billing
Outage Information:
• Report and track outages
• Guest users can report outages without logging in
• View outage status
• Get up-to-date information from our outage map, with or without logging in
Account Details:
• View your bill
• Manage phone number(s) and email address(es)
• View a graph of your energy usage for the last 12 months
• Check the status of your account(s)
• Easily move between your utility accounts using the account selection at the top of the screen
Contact Us:
• Customer Service by phone or email
File size: 22502400
Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBHBBBYBEBMBRBGCLCOCRHRCYCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMTMXNLNZNGNOOMPKPAPEPHPLPTQAROSARSSGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYAFGEIQLYMAMZMMYE
Minimum OS version: 16.0
Release Date: 1614067200000
Published by LG&E and KU
Website url: https://lge-ku.com/app
Publisher country:
