LG&E KU ODP

When I switched service from one apartment to the next all I needed was electric hooked up, the lady helping me transfer my electric over asked about gas and I replied I didn’t need it, she kept pushing and insisting that there was no gas hooked up and I repeated multiple times I didn’t need it, have never had it, and like all my other places this one was all electric. She signed me up for the gas to be hooked up anyway, which charged me a deposit and raised my bill. The gas never got hooked up and was never used, I was still charged and when I called and explained they confirmed not only had it not been used but it had indeed not been hooked up, they stated that they could take the deposit off the remaining bills but that I would still have to pay for it on the current bill. So I ended up getting charged for a service I said I never needed, I didn’t want, and never got hooked up or used.

There are a few things that I feel like this app does well, like allowing you to report outages and view your bill. Granted, at the point when I last used the app, it appeared to basically be a wrapper for their mobile website. I get that that’s usually a cost effective option for the company but it’s usually at the expense of user experience. I also have problems with what I’d guess is one of its major features for LG&E: paying bills. On a consistent basis, the app will load a completely blank screen after I tap “submit payment.” It leaves me with no information to confirm that the payment went through or anything else. I’ve returned to using LG&E’s website to pay bills because the app, for me, is nonfunctional. Similarly, can LG&E modernize their payment system or something? It’s kind of terrible that the money is withdrawn from your account after you pay a bill 5-7 days after you submitted payment. There’s thousands of other companies that withdraw funds for a payment nearly immediately after it’s been submitted. Other than perhaps cost cutting measures, I don’t understand why my utility company can’t do that itself.

Love it! Only wish LWC could figure it out and do the same! 🤦🏽‍♀️ log in, click pay bill, your information pops up, click pay bill… done! Less than 10 seconds start to finish to pay your bill. That’s how they ALL should be!! With this app you don’t have to memorize an insanely long account number that no one memorizes anyway, it’s already there. Font size and style are good size for all people. Cool colors and not too many things on the screen to make it less overstimulating. Probably the most user friendly app out there! Can find everything you need in seconds and don’t have to search through lots of clicking. Thank you!! Bill paying should not be near impossible to complete the task online like some companies make it! (LWC). And you can read everything on the page, it’s not in size 8 font impossible to see much less read like some do.