Cityfurnish - Rent Furniture

Cityfurnish team, where can I contact you as I have been trying to co-ordinate with your CS team since I received the order - A WRONG ORDER dated 16th July. Till date the CS team calls back but doesn't respond with a solution? Im nearing the next cycle and i dont wish to continue with a wrong product delivered. The photo is different and the received item is different. I wish to get a refund on that said item. Also, another item I received came with a broken ply that has been successfully been replaced after 10 days. I need a resolution for this wrong study table that I end up paying 800 every month, with all surplus charges while promoting it says 361 but thats to pay upfront 36 months. I took it for a minimum 9 months for trial period and not to mmy surprise your team hasnt contacted back neither on email nor on dahsboard neither on WA chats - everywhere Bot replying no human intercation just same templates for any question. and your delivery executive says every clients calls them for the same reason - this also points out how the delivery labour seems to be customer facing and feeling bothered about the frustrated clients reaching out to them but no body from your team. so many levels, this is wrong - my next email will be at a place you wouldnt want dear team! Just same copy paste replies everywhere without reading the question / problem / query!!!

City Furnish delivered great quality products which were like new. Electrical appliances were also in impeccable condition. Installation process was also very smooth. However, they did not deliver on the date of delivery and gave me information about vehicle breakdown very late in the evening which left me high and dry. This may be a one time thing and may be excused. Their customer care experience is very poor and discussed things are rarely reflected in app and in the whatsap messages they send. Their app is also glitchy and needs significant improvement in terms of functionality. You need to call the customer care for every small thing and wait in queue.

The furniture is quite okay but the customer support is very poor. It was a huge hassle for me to get support. Every time I tried to reach out there was some delay on their end or a lack of interest in helping. This is why I decided to return the furniture and rent from somewhere else. When I called their team to return the furniture there was no response for an entire week, they didn’t even answer my calls. I had to book a service request from my end and that’s when they took a notice. They delayed providing me with service so much that they asked for an extra fee. They claimed that my rental tenure was over and I should pay them some extra fee for that. When actually they delayed the entire process due to a lack lustre customer support. While picking up the furniture and filter, their team spilled water in my house. The filter that they were packing spilled water all over the living room and they stepped on that. Their dirty footprints were all over and they did not even bother to clean it while leaving. When I asked them to clean the water, they denied and said this is how it works. In fact they even asked for some tip which is completely unethical. I would never ever rent from them again. if this is how they are going to treat their customer, I hope their business shuts soon.