Stanza Living-Rent a PG/Hostel

I joined Stanza in 2024, and ever since I shifted here, the conditions have been deteriorating every day. Currently, the washing machines are not functioning properly and are leaking water all over the hostel. The quantity of breakfast provided is far too less considering the number of girls staying here. The quality of the bread provided by Stanza is not even worthy of being eaten, it smells disgusting. The mess also stinks so badly that it is difficult to even stand there. Firstly, you lied to us and convinced us to shift from our previous hostel to another property. However, this new hostel has been full of problems on a daily basis. You have increased the hostel fee, but what amenities and services are you actually providing in return? Are you not accountable for your actions? The machines in the gym are not functioning properly. The chapatis provided in the mess are often not even edible. What exactly are we paying for? You think you are being smart by making us sign an agreement that requires us to pay more than half of the total fee in a single instalment. Once we have paid the required amount and agreed to all the terms mentioned in the agreement, isn’t it your responsibility to provide us with basic facilities and services? The vans and buses provided in the name of transportation break down every other day, and their timings are not according to our convenience, even after we have shared our academic timetable with you. There is no active staff available 24 hours a day in case we need assistance. For even the most basic necessities, we have to repeatedly ask the staff and then wait for them to take action. If you cannot properly maintain your properties and provide the facilities you promise, then why are you operating them in the first place? I am extremely disappointed with Stanza. I would not recommend it to anyone looking for accommodation. It feels like Stanza is just a name with zero accountability and extremely poor living standards.

I am a resident since 6 days and having a very poor experience during my time here. The bed that was handed over to me had bedbugs and I was asked to adjust in different room where I had issues with electricity etc since that room was not mapped to me. That room was then handed over to someone else and I was shifted to a 3 sharing room. The bedbug resolution in my assigned room will take another week or so and until then it has been a nightmare talking to House captain cluster manager and sales person. No one is willing to provide a comfortable solution. When I asked to escalate, Sales person told me that it is not allowed/possible. Last year I stayed briefly in local low budget hotel and they had a better service experience than what I am experiencing as a Paying Guest in Stanza Living. The condition of the rooms, washrooms and Beds in particular in no way suggests that this is a premium/luxury PG. Regardless of all of my concerns, this level of service doesn’t seem fit for a startup and just making a nice looking app is not what hospitality is all about. I hope some sense prevails in someone and rules are modified to benefit client experience too and not just fill company pockets. 50% of the beds I was shown had bed bugs.

The app has a clean and user-friendly interface which makes daily hostel/PG management easier. Features like meal updates, complaint tracking, attendance, and service requests are helpful and save time. The app is convenient for residents and improves communication with the management team.