Rentomojo - Furniture on Rent

I’ve had a very disappointing experience with Rentomojo’s customer support. The customer care executives are quite rude and do not respond in a timely manner. When I called regarding a simple request to reschedule my product return by just two days (since we won’t be available), the response was not helpful at all. They kept saying that the delivery team will call and only then can it be handled. When I asked what happens if I miss the call or if they don’t call at all, they simply repeated the same answer instead of providing a clear solution. They also didn’t mentioned that rescheduling can be done through the app, and conversation itself felt very rude and dismissive. For a simple request, the experience should have been much smoother. I hope Rentomojo improves the professionalism and responsiveness of their customer support team.

Terrible, terrible service. The customer representatives are rude and unhelpful. My delivery is scheduled for 3 days later than what I was told on the website and everyone refused to help me. After ordering, these guys act like it’s none of their business if anything goes wrong. The coupons on their website don’t apply to the order even after several attempts. They just simply don’t seem to care about customers at all. I will never be using RentoMojo again and would ask no one else to use it either. There are many other great services out there that don’t treat their customers like trash. Deeply disappointed since I had to face embarrassment for not having the room ready for clients on time. If they had in any way updated me with this information beforehand instead of the day of, I would not be leaving this review.

Delivery was quick and easy. Would highly recommend!