Pronto: House Help in Minutes

Pronto is a convenient and user-friendly app that makes ordering food and essentials quick and hassle-free. Its clean interface and smooth navigation help users find what they need easily. The app offers fast delivery and reliable service, making it a good choice for daily needs. However, occasional delays and limited availability in some areas can be a drawback. Overall, Pronto is a helpful app for quick and efficient ordering.

I booked 1.5 hours of service for 8:30 am today after my first experience with Pronto was good. After waiting for 1 hour, when I called, they put me on wait for 10 min and promised that someone will be there shortly. But nobody turned up and after waiting for 1 more hour when I called and waited to speak with someone I was again given a false assurance of maid arriving in 20 min. But that never happened and so finally when I called at 11:30 am, team accepted that they can’t commit the exact time and so they cancelled my booking. They really need to look at their process model and revamp it else they will be soon out of market with the emergence of other apps like Snabit and UC Insta Help.

1 Star – Absolute garbage service. Do NOT waste your money Pronto is hands down one of the worst service apps I have ever used. I booked a maid yesterday for 10:30 AM. Nobody showed up till 11:00 AM. I called customer care and they casually said “she’ll come at 11.” Called again at 11, then they said 11:30. After that, they had the audacity to say “we will reschedule for tomorrow.” Only after arguing and fighting with them for 2 HOURS, they finally arranged a maid. Completely unprofessional and irresponsible. Today, the exact same thing happened again. This time they straight up said “we don’t have a maid available, we’ll give you one tomorrow.” Then why take my money? Why accept bookings if you clearly do not have people or the capability to deliver the service? If you cannot fulfill bookings, DO NOT TAKE MONEY and waste customers’ time. This app is full of false promises, delays, and pathetic customer support. Zero accountability. Zero reliability. Zero respect for customers. If you’re incapable of running a service business, shut the app down instead of scamming people. Never using Pronto ever again.