CareConvoy

This app, which is superfluous to MYchart etc. at best, is likely harmful at worst. I have a procedure in two days that requires fasting the day of and the day before. This app notified me today, three days before the procedure, that I needed to begin a liquid diet. From the prep information of the care team actually performing the procedure, accessed directly in this app, it unequivocally shows that the fast begins tomorrow. This puts people’s health and wellbeing at risk. If someone suggested this app be removed from the store I’d be inclined to agree. Update: I’m not calling you to tell you what’s wrong with your app without a consulting fee— I’m a patient, not your employee. Worse, my wife was my caretaker for this procedure, but when using the app with her own login it showed her logged in as me. She filled out the survey that she was prompted to, to tell you that information. I went to complete the survey and guess what? It’s all her answers! What an enormous waste of time. I can’t imagine anyone believes you when you claim you work closely with health care providers. The lack of proper functionality in your app suggests that’s not true.

This app is not recommended by my doctor’s office so am unsure how they knew about my procedure. Once set up the app only gives you generic reminders. It is not interactive with your doctor’s office. Which begs me to wonder, how did they know about my procedure.? A month later (after my procedure) someone who claims to be my doctor’s office are calling my caregiver daily asking for me stating I have a past due balance. Strange considering I had to pay in advance of the procedure. Yet these people are calling me as if they represent my doctor’s office. Thankfully I - nor my caregiver gave them any pertinent information. I just told them I would call my doctor’s office directly. Luckily I did because that’s when I was told they do not use Care Voy and it is optional for patients to use. When asked how did are are voy get my information if the app is optional. I was told, she didn’t know. 🤨

This is a new name for an app that I previously downloaded. It provides useful information for such things as a pending surgery. I gave it an “average” rating because my current app from Epic software does the same for me. In my case, I found it to be redundant. Give it a try, maybe it’ll be useful for you.