App Profile: Blue Connect Mobile NC

GamerBobby13

Rating: 5/5

I had a really great experience last night where your app really helped me. I was at the pharmacy trying to get a flu shot with my son. The pharmacist said that his birthdate wasn’t matching in the insurance system. Which didn’t seem right. I popped into the app and tried to just verify what you had for his birthdate. So I started a chat in the app and someone named Cindy (I think?) helped me. At first I was just trying to make sure his birthdate was correct in the bcbs system (it was). Cindy actually volunteered to call the pharmacy while I was there to straighten things out. She spent forever on hold - I had to tell the pharmacist to pick up the dang phone. She got it all fixed while I was there and my son was able to get his shot. That was really great customer service. Terrible from Walgreens, but great from you all. Thank you.

Jaie

Rating: 1/5

I installed and used this app several weeks ago. Naturally, I can't remember my user name/password. When I try to use the login screen to find that information, neither the forgot button for User ID nor the one for Password work. They each bring up a pop-up notifying me I will be leaving the site and asking if that is okay. When I click continue, the pop-up goes away. But that's all. Nothing else opens, nothing comes up in its place, it just leaves me stranded. I have deleted and reinstalled the app and I get the same result. Sometimes the app tries to tell me I don't have a network connection, but when I check that, I do, and it's pretty strong. You do know this is partly why we’re so frustrated with our healthcare insurance, right? Things you tell us are for our convenience and that you use as a selling point, don’t actually work. Maybe just make sure they work before you roll them out?

JimVNC

Rating: 1/5

Update: after no help at all from tech support I decided to just delete the app. A while later I reinstalled it and like magic it worked. This was happening on both of my devices so no idea what caused it but I’ll remember that going forward. For the last couple weeks whenever I open the app on my iPad or iPhone, I get the following in a red box above the user ID box before I even enter anything: Blue Connect Mobile is not accessible at this time. We apologize for the inconvenience. So, the app is totally useless now. It was Ok for quick lookups of EOBs, etc but if you’re going to do away with it, maybe a less generic message. I can still login using a browser and get what I need so I am deleting the app from all our devices. To answer the easy questions, we are on the latest IOS version on all devices and we keep the app updated regularly.