BCBS FEP Overseas

Super-convenient, fast and it stores data for providers to speed up the process! Thank you BCBS!

Setting up this account was troublesome to say the least. But once setup, it is a breeze. I actually questioned how simple it was, compared to the nightmare of medical claims in the USA. The simplicity makes it look amateurish, but make no mistake, it works well. The only operational issue is that the server seems to go down in the early morning hours (maintenance?), which is annoying when you are still overseas. Overall: Operationally better than the domestic version despite the simplicity of design.

I cannot understand why BCBS makes this so difficult for users overseas. This is so much easier through the web portal, however that is broken so I’m stuck trying to navigate this. For others, even if you already have access to web portal you need to sign up for this service separately. It does not work for pharmacy claims. And then it has you download a claim form, fill it out, and take a picture of it. They had just improved this online by having you fill in information into a form and no longer necessitating scanning and uploading. Why are we back to this?