UNIQLO: Clothes Shopping

While registering for an account, I was able to hit backward and forward multiple times on the web page without any security verification checks or the usual “you can’t go back to this page with sensitive data” error messages. The pages included my email, password, and date of birth. That is not secure. The coupons say that if the subtotal is $75 you can apply the coupon. There must be some fine print somewhere that says the sub-subtotal since it doesn’t count shipping because the subtotal of my order was $76 before adding tax. You have to register for an account to purchase anything, you cannot check out as a guest. They make you verify your email and enter more info during the shipping selection. Data mining, a bit more aggressive than usual.

Do not order online or through the application from this store. I placed an order online with store pickup. I knew the store had what I wanted in the store. I ordered store pickup to save time so I wouldn't have to wait in line. Since the store had the product, I assumed that the process would be quick. Turns out that when you order through the application or online, they send the items from their warehouse in New York rather than filling the order in the store. Thus you have to wait 5-7 business days for your items to arrive at the store. The website and application do not notify the purchaser of this major policy and delay. One assumes that a company has the intelligence and efficiency not to incur shipping fees by sending product from New York to California when the product is already in the store. While I was not charged a shipping fee, I have to wait 5-7 business days to receive the product which is several days after I needed to receive the order. The store won't let me cancel the order until they receive. As I will be out of town for a month, I won't be able to pick up the order now. They say they will return it to their warehouse in New York after the store receives the order, Then I will receive a refund. This policy is highly inefficient and very poor customer service. While they have nice products and I had intended to buy jackets for friends for Christmas and birthday presents, I now won't do business with this company again. I can not support a company that wastes its resources so completely and doesn't respect customers' time and money.

I love Uniqlo! But I hate this app. I saw the “get a $3 coupon if you download the Uniqlo app” (turns out there was a $30 minimum that wasn’t mentioned but that’s a different tangent) and thought why not? The website is a little glitchy sometimes on mobile view (desktop is fine!) so I thought maybe the app is their solution to that. Turns out that most of the things you tap on in the app just send you back to the mobile site which would have been fine if it wasn’t WORSE than the normal mobile view. Half the time I just see part of the page loaded and the rest of the page is just blank. Despite this, after finding a few items that I liked and successfully added to my cart, guess what happened—I gave up after my cart wouldn’t load after a good five minutes (no, it’s not my internet connection since I can stream movies perfectly fine yet this doesn’t work). It was so frustrating that I decided to take the time to write this review. Uniqlo is a big and successful company, and there are many, many smaller stores with significantly better apps. I’m a little shocked they haven’t seen the need to address this issue. So I’m going to stick to shopping in-person or using the desktop site until this app is completely revamped.