App Profile: J.Crew

Amydd17

Rating: 3/5

Noticed a bug when using the app today, 6/21. I am on the latest IOS and latest app version. I went to the women’s sale section and went to select a filter on which categories I wanted to see, however none of the filters work. I went through and repeated the process multiple times, multiple ways, and the filtering still doesn’t work. I would also recommend adding a form in the account section of the app where you can submit app feedback and potential bugs… would be easier to review user sessions than app reviews. STR: open app, go to women’s sale, open filters pane—> cannot open any of the filtering menus.

chien saucisse

Rating: 5/5

I enjoyed using the app until recently when it no longer allows me to access and view my past online orders from J. Crew. The only past online orders I can view using the app are four online orders from J. Crew Factory, where I rarely shop; I have only made four purchases from the Factory brand in the past five years. I am a frequent shopper of J. Crew and J. Crew is where I make most of my online clothing purchases of which I have made several in the past month alone; having access to past orders is extremely important to me. Unlike the website, the app does not have a setting to toggle back-and-forth between J. Crew and J. Crew Factory, so I do not understand why I cannot access and view any of my J.Crew orders. I have exhausted troubleshooting efforts at my end to resolve this issue. Please fix this issue, if I am unable to make informed purchases using my past online purchase history, I will likely make fewer purchases in the future. Additionally, resolving this issue will change a 3-star rating into a 5-star rating. UPDATE: Within a matter of days, developers resolved the past order viewing issue with the app. The app, its usefulness, and swift developer response to resolving technical issue related to the app has increased my previous 3-star rating to a 5-star rating. App is a useful tool for shopping an iconic brand! Perhaps too useful. ;)

SFSancis

Rating: 4/5

Overall it works very well. It’s about time J. Crew made an app. Pros: Keeps you logged in and can link to face ID. Easy to scan through order history, rewards, account etc. Great sized images for products in the scrolling menu. The shopping menu to click between gender and garment category is very intuitive to use. A few notes: It would be nice to see all the sizes of an item when I click onto it. Having to scroll to anything above a medium is lame. I can’t click to the linked promos on the home page. On the website when there’s a promo “up to x% off” it takes you to those items; in the app it does not. I’d also like to see the color bubbles from the website incorporated into the app. The row of colors make it easier to shop than having to click into an item that has “5 Colors”. It doesn’t have to be coded to preview that color version item on the scrolling menu, but the row of colors will make it easier for me to scan through items. Overall, eliminate unnecessary scrolling and clicks. It should be streamlined for the easiest use. You did a great job doing that on the account management/rewards side of the app interface. Incorporate some of that into the product side and you’ll be golden.