TruFusion 2.0

Overall, the app works well and I don’t have major complaints about its core functionality. However, one very frustrating issue is how overly sensitive it is when scrolling through the class list. Instead of simply letting me browse, it keeps selecting classes I have no intention of clicking on. This makes scrolling feel clunky and interrupts the experience. I really dislike that classes are being selected when all I want to do is move past them — the sensitivity definitely needs to be fixed.

Convenient to register for classes, but the app is really glitchy, it won’t show me as registered for classes that I’m in, even though I receive texts that I am in and it doesn’t update my number in the waitlist unless I close out of the app and re open it. This has caused me to miss a class and be charged the $20 no show fee.

In some ways the new version is better, but it has definitely missed some opportunities to improve UX; especially with regards to the accessibility and design/location of the check in button. In the previous version, the check in button was large and easy to find, which came in handy as you moved through the line at the front desk. The studio is often extremely busy and processing guests efficiently should be a priority. The new check in button is smaller and not labeled (instead it looks like a tiny bar code/ID card.) This lack of attention to what a user will need quick access to is a flaw that should be addressed in order to avoid longer, slower lines and frustrated patrons.