Trinity Health MyChart

I keep getting messages about billing. Trinity doesn’t answer when i message them in the app. There are no phone numbers for anything listed when I go to contact information. Clinic directions are terrible. They just show an address and launch a third party app. The third party app is wrong. Put a printable pdf map and instructions written by clinic staff. Navigating facilities and parking areas are terrible. Using incorrect external map applications adds an extra layer of chaos and stress. Lots of room for improvement viewing test results and notes. Back to add. What abysmal design. What abysmal service. I pro actively put in a request for information and receive three THREE auto generated messages about the topic but don’t hear back from anyone for a week. I have trouble reaching an appointment line and can’t schedule in the app, so i sent a message asking how to schedule. The response i receive was is THIS IS NOT A PHYSICIANS OFFICE. CONTACT YOUR PHYSICIAN. All attempts to contact a physician go to a central line that is automated and does not schedule for my appointment. Infuriating all the way down. Has my chart or Trinity ever considered doing an audit of service? Is there an existing toxic and yes man environment? This app and organization creates more obstacles than anything i have ever experienced. I say this as a former administrator. I sure hope i never get sick. I’m dealing with fairly minor league stuff right now and every step of arranging care is painful and incredibly drawn out.

In my opinion this ability for patients to view their own medical records is a wonderful thing to be able to do. Also my doctors can look up my medical records and see what has been going on with me health wise without me having concern myself with keeping notes and remembering to mention something. I don’t know if it’s just me but so many after I left my doctors office I remember something I wanted to tell him or her. Now the important things are right for the medical staff to get a total health picture. I would have liked to have given 5 stars but where ever Trinity gets its information on what prescriptions I am taking isn’t correct most of the time it’s only a few that are off but it’s a constant problem over the past two years. One thing I would like to see some easier way to contact a few of my doctors whom Arron the St. Joseph Campus in for example the Riechart Health Building. It seems since I signed up for Trinity Health web page through then called St. Mary Hospital I am unable to get into St Joe’s without setting up another site that has to be wrong yet it is not explained clearly how to get to the IHA Medical Building or Trinity hospital in Ann Arbor formally St. Joe As far as most of my doctors have listed on the site making easy to contact them or read the last report or check on my results from testing. It’s giving me the ability to feel more in control of my health and I like that a lot.

The App is so much better than previous ones Trinity has used. This way I get to contact my doc directly rather than calling the office and trying to explain what I need to a nurse who has no idea who on earth I am or what’s going on with my health. I love that I can request med refills easily through the app. I get appointment reminders, I can make appointments, can see the test results and can even email billing when there’s been a mix up with BCBS. I’m telling you that this app saves me time on the phone and is absolutely the way to manage your health. When I caught Covid, the app allowed my doc to stay in contact with me while I was isolated and because all the docs you see regularly through Trinity/Mercy are listed, I was able to send my Neuro an email letting them know I had to cancel due to Covid…and given I had no voice at the time, the email ability alone was worth it’s weight in gold! If you’re a Trinity patient I highly recommend this app.