Transcarent

My wife experienced sudden eye pain early on a Sunday morning. Instead of driving 40 minutes to an urgent care walk-in, she opted for an online doctor visit. Surprisingly, she received a prescription and it was sent to our pharmacy in less than 10 minutes. After returning to sleep, I picked up her prescription eyedrops when the pharmacy opened. Her condition was relieved after applying the medicated eyedrops. Overall, it was a very positive experience.

Extremely disappointing experience. The app makes it almost impossible to get real help when you actually need medical support. Even with recommendations from multiple doctors, I was forced into long programs and unnecessary steps just to request a medication that was medically advised for me. I have been trying to get medically necessary weight-management medication for 8 months, recommended by both my primary care doctor and my pulmonologist, yet Transcarent continues to deny it. They keep pushing their program instead of listening to the recommendations of real physicians who know my medical history. I was diagnosed with sleep apnea, which my doctor specifically told me is a qualifying condition for coverage. Even with documentation and multiple doctor notes, Transcarent still refuses to help. Their messaging is repetitive, unhelpful, and makes it nearly impossible to receive actual care. As a full-time caregiver with no local support, I simply don’t have the energy for endless “modules” and delays. I needed real medical support, and instead I received months of roadblocks and excuses. This app has created unnecessary stress and has failed to provide the healthcare support it claims to offer. For an app that’s supposed to make care easier, it has added more stress and delays than anything else. This has been one of the most frustrating healthcare experiences I’ve ever had.

The app is a bit temperamental when trying to upload or fill out the questionnaires. If you expect a quick response from the Transcarent team you are going to be disappointed. Their business hours are also difficult to work with, once you get assigned a care coordinator they will not offer much help and will ask you to call the next day until you get in touch with the assigned individual. I have been trying for 3 days and called four times to reach out for help. I finally gave up and decided to do the surgery on my own and deal with the insurance the old fashion way(by calling them and asking for the details of the expense; and guess what what, it went trouble free and they were very nice).