Stop & Shop Rx

Every time I try to login, I have to change the password, so I checked off biometric. Hopefully it keeps working. When a request is made to reset the password & you are sending an email, please state the email is coming from RBS Wallet! There is no indication it is linked to Stop & Shop. I thought I was getting a scam. I called the customer service # & had to navigate through a maze of recordings to get a live agent. He asked for my name, address, dob, phone# & I gave the information. Then he asked for the pharmacy location & last script. I started to feel uneasy & asked where he is physically located, he replied the US. I doubted that, due to his heavy accent & I asking him to slow his pace. He said he had a few more questions but I declined to answer & told him that he never tried to verify me with a text or email for me to respond back to him. He said maybe my doctor’s office can help & we ended the call.

This app is great when it works. I can check the status of my meds without having to call the pharmacy. They are busy over there so calling just to pull them away from what they’re doing to get on the computer to tell me which meds are on deck and which of my meds are ready is a hassle. With this app I can just log on and wait until all of my meds are ready to go is awesome. The problem is that every 2 weeks I go to open the app and it’s not working, not available or having problems with the server. You can’t get in sometimes for 3-4 days. Then it randomly works again. Constantly shut down. Especially annoying when I really need to get on the app and set a time to pick up my meds and I’m not able to see where the pharmacy is at on their end.

For anyone and everyone who is just juggling too many things in life. I myself have trouble remembering to order my refills more times than I can count. To be able to just click into the APP and without having to make any phone calls or type in prescription #’s just view and request refills on your medications is incredibly useful. Create a profile and add a new prescription to the app by scanning the label with your phone or tablet, then when you need it filled it’s just a click of a button away. You can check on the status of your refills and apply Auto Refill to certain ones if you wish.