Star Market Deals & Delivery

I’ve used this service for about 2 years now and it saves hours of time a week I would spend shopping in person. The app functions well and makes finding savings and price comparisons easier than wandering around the store. The feature that lists your most frequently bought items is probably the best part of the app. The downsides are that delivery windows of 1 hour (ex. 5-6PM) frequently are either delivered exactly as the window begins or up to an hour later with about 10 percent of orders never getting delivered for one reason or another. Additionally, products listed as available at the time of ordering can be out of stock by the time the order is assembled in store and substitutions are frequently doubly expensive. About 80 precent of my orders have at least one item out of stock despite being staple items like rice or chicken. Overall, a time saver but the headache of managing repeated delivery mistakes and fulfillment issues has me looking at other delivery services.

The app definitely helps me find good deals on food and nice coupons and discounts. However, it doesn’t tell you when an item was removed from your pickup/delivery order. I planned a grocery list for the week and was notified of substitutions for a few items, but didn’t see any kind of indication to show what was taken off the list altogether. I didn’t get the chicken breast or meatballs I ordered and I only know that because I went through and screenshotted everything in my cart before I placed the order after this happened before and had to guess what was missing from a large order. Very frustrating when you go to cook something a few days later and don’t know an that ingredient won’t be there. Please fix this to show that the item was not filled as part of the order. Also, there should be an option for “in-person pickup” for people who are not driving to the store and won’t use the parking options. Thank you

The redesign offers some improvements, such as the search feature and segregating the coupons into a separate list from your actual shopping list, but I want to be able to browse a digital version of the same paper flyer that is in the stores. Scrolling through a long list of everything that is on sale is inefficient and unappealing.