Simplyhealth

There is no help when trying to take a picture of the receipt in terms of trying to line it up, letting you know if it’s the right way round, and what the text it’s scraping actually says. Then when you finally managed to do this and get onto the next screen to validate, it doesn’t read out what it has automatically entered for you, doesn’t allow you to understand any of the options because they’re not read out when you select the drop-down options, and then doesn’t read them back once selected and you can’t navigate to the next Button to continue. Try turning the VoiceOver on and give it a go on an iPhone.

The on line claims form is so easy, I don’t know if that’s because I’ve claimed a few times and the details such as the dentist and my address has stayed the same but all I have to do Is take a photo of the receipt. The receipt from the dentist has been the sticking point, it needs to contain your address, cost, date etc but the dental practice seem to have caught up and produce it for me without any problem. The money is credited into my bank really quickly. I’d recommend this plan with no hesitation.

The app is good one negative thing I have to say about this app, is when you log in with finger print ID. Every few months it ask me to put in my password, this is the reason why I use finger print ID. ( as I don’t have to remember every single password) I don’t have this issue with any other app, just simply health app. I raised this issue with them, which they couldn’t resolve not even the department that’s responsible for this issues. Which is shocking, when you reset your password. You have to wait after 24 hours to login otherwise the system doesn’t recognise you hand updated your password. Not all the time that works, so I have to contact them for them to remove my details so I can re-register all over again. ( which is annoying) I was even ask if using a different browser and deleting cookies ( which I do on a day to day basis which is standard) Apparently any issues around the password isn’t to do with them but is to do with Australia as their responsible with regards to resetting the password so I was told by member of staff. This took me over a week to gain access to the app. It was when the staff simply removed my details I had to register. If you can fix this aspect of the app would be great and train staff on this aspect too or technical dept. That would be wonderful. I have tried all the steps and I go through this every three months hence why I left a review. So basically you don’t know how to fix this issue?