Shuttle2Anywhere

You have to give your credit card information before you can make a reservation. After I did that, I created an account and logged in. When I logged in, there was no acknowledgment of me being logged in. There was only a prompt to book a reservation. I tried to chatting with customer service to find out why I was not recognized after being logged in, but the responses were condescending. The phone # is bogus. it only refers you to website before disconnecting. And to cancel there is a five dollar credit card “fee”. I should have read all the negative negative reviews before booking. Customerservice is nonexistent. And they still end up getting some of your money after cancellation. Do yourself a favor and steer clear of this scammy service.

I was supposed to be picked up at 5:35 am today to head to LAX. The driver never came. I called the phone number on the reservation and the driver said he was already on the highway to LAX with another passenger. I had to order an Uber. While in the Uber, I scoured the website for help. There’s no customer service number at all. I tried to cancel my reservation and get refunded and I was not able to because “I was already on board” and it was too late to cancel. I called the phone number on the email receipt and got an automated message explaining that Shuttle to LAX “was able to keep rates so low by cutting overhead like having a call center”. I called the driver again and he shouted at me and told him to stop calling. I’d used the service before but never will again.

After reading other reviews I realized I wasn’t the worst case. I scheduled a shuttle pickup and 30min prior to the pickup time, the customer service called me and told me the driver got in an accident and wasn’t able to come (they didn’t even have someone else to fill up) I had to pay double the price to get an Uber to the airport in order to catch my flight. They did not reimburse the extra money I paid. Just imagine if I didn’t make it to the airport on time, would they reimburse my air ticket money for me? I don’t think so. Or in a worse case imagine if I got on the shuttle and got in the accident with the driver, what would happen then? If you’re not in a rush, let’s say, you’re booking a shuttle to pickup at airport and send you home, you can consider using their service. Otherwise please select a more punctual and reliable company. I booked a ride pickup from airport to my Airbnb, during my ride the driver called his next pickup customer (that he was supposed to take him to airport to catch a flight) that he’ll be there in 20 minutes when instead the GPS says there’s gonna be 30min until we arrive at my Airbnb, not to mention some extra time he needs to drive to the next customers’ house... I was in shock. Terrible company with terrible work ethics.