App Profile: Pied

SD user JL

Rating: 2/5

The app seems nice and easy. The issue came when I upgraded to a new phone. When I tried to login on the new phone, I got an error message (24). It has a nice button to get help by initiating a chat. If you move from that window, you lose the chat and get zero response. The automated message says they typically respond within 30 minutes. They did not and I don’t have time to wait and hope they eventually respond. That chat uses Intercom. Click on that link and think you can initiate a chat outside of the app that is giving an error? No - it will tell you to go back to the Pied Parker website if you want help. Come here and choose app support - what option within that page is to contact for help or even provide help for the app itself? Nothing. I ended up deleting the app and reinstalling. That solved my issue. If you have any issues, I hope that will help you. I sincerely believe the company doesn’t actually want to help customers.

FranklytheBest

Rating: 5/5

The Pied app has helped me with a parking location I frequently visit allowing me to enter the parking lot and leave without ever having to pull a ticket or worry about paying. When I arrive the gate reads my plate and automatically opens. The same happens when I leave and the app charges me automatically with my saved form of payment for my session; it’s like magic! I look forward to them enabling more locations with their technology.

Lifeinthethe8tre

Rating: 5/5

I am a frequent visitor to USC medical Center. I had a question regarding parking and a notification I had gotten to make an appointment for parking today. I reached out and had helpful feedback from Jan at Pied Piper which alleviated my stress related to parking today. Grateful for this app which makes getting in and out of the facility so much easier.