SuperShuttle

We had to make a change to our pick up time and the process was extremely difficult. We kept getting transferred to different phone numbers and discovered that super shuttle closed during the pandemic and was recently purchased by primetime shuttle last year. Primetime shuttle chose to keep the super shuttle website/app as it was so popular, but when you make a reservation through super shuttle it is transferred to primetime shuttle. Their two systems do not sync up correctly, which is why we kept getting transferred back-and-forth between people. When we finally got to a person to update our pick up time, the next day we received a notification email confirming the old time. We spent another hour on hold again trying to get to a person and when we finally did we were told that our change had been confirmed and that because we had originally booked through super shuttle that is why we received the incorrect confirmation email. In addition, the app does not work correctly, you are not able to easily track your drivers location or contact them . I used super shuttle for years and absolutely loved the company so it is a shame to see what it has become. The only wonderful thing about the experience was our driver. We got the same one for pick up and drop off and she was delightful. I would be very hesitant to use super shuttle/primetime shuttle after this experience because I do not trust that their system works.

I have been taking SuperShuttle to and from airports since I was 17 years old, so it has been over 30 years. I traveled a lot because I was on active duty in the military. SuperShuttle has only gotten better and better over the years because of the ability to schedule online or through the app. It only takes a minute! And you can cancel even more easily, and almost up to the last minute. Where else can you schedule or cancel any sort of service so easily- and without penalty? Even when I fly to where I have family I use SuperShuttle because it saves my family the hassle of going to and from the airport. Does SuperShuttle sometimes take a long time to get me somewhere? Sure it does, because of traffic, but I would have had the same traffic to deal with in a personal vehicle. Much better to let the traffic professionals do the driving. It is the easiest part of any trip. Thanks SuperShuttle for your constantly great service.

I have used super shuttle for 15 years and notice the service in Tampa Fla has been less Then professional the latest incident was this pass Sunday when I need transportation from port of Tampa to my home in Largo the ship got in to port at 6am which I told dispatch and he told me they pick up many times at the port of Tampa terminal #2 he told me the driver would contact me in regards to the time I would disembark. All good. NOT the driver called at 5:30 am, We we’re still out at sea and had no service ! When we finally got my cell phone service I listened to the message from the driver Dominick said he would be there at 6am I called him and told him that my time to disembark was 8:30 he said call dispatch when I get off Cruise ship at 8:30 am I called and a man who would not give me his name said the driver was there at 6 am and would not send him or anyone else to pick us up. I asked him why only repeating what he previously said. I told him I was a customer VIP for 15 years and would be willing to wait. He said NO he is not sending anybody back. When I asked to speak to a supervisor he said he was! And hung up on me. Thank goodness For Uber they were there in 15 minuets. True not with the VIP ESCLADE but I had no other option, every one knows when the ship docks at 6 am you can’t just walk off and get in the car, they disembark in an orderly manor then you have to get Your luggage then Customs then go to this he valet pick up.. and they pick up there all the time and know this !!!!