Opoli

I reserved a car to get to the airport. I chose a pickup time of 6:30. I then received a text confirmation that the car would pick me up at 4:30. I went back to the app and sure enough, it has me set to be picked up at 4:30. I tried several times to change the time to 6:30, which the app allowed, but again, the confirmation text had 4:30 and the app would again say 4:30. I finally called the customer service line and after they tried, unsuccessfully, to change the pickup time, and after some back and forth, they realized the app was displaying everything in Pacific time, while I am in Central. Okay, that’s great, but then isn’t the driver going to see 4:30? Mind you, nowhere in the app or in the texts is it stated which time zone the time displayed is in. I canceled the ride, was charged $5.00 for the privilege of using their poorly written app and wasting 30 minutes of my time. If you’re on the West coast, great. Any other time zone? Stay away until they fix this.

Fabulous experience every time I use Opoli from south OC to LAX and return. Great drivers nice cars good price. But the App is so buggy I’ve never been able to successfully transact business without calling the 800 number. Very frustrating. Todays issue iOS display right rail cut off. No way to sign in as it’s blocked by camera on the phone. Basic bad UX. Fix it!!!!! The app experience is so bad that sometimes I just go Uber to avoid the tech problem.

Got worried w/ few nasty reviews as we had a 3am pick up & was concerned about a ‘no show’ as one review mentions. The Opoli CS Kerry Perez assured me that I will get notified in advance (I did). Driver Saeed showed up 5 minutes early w/ a very pleasant demeanor for early morning w/ a big clean SUV. It was 👍😍 So I highly recommend. Have used GoSedan in past (part of same umbrella co.) w/ great results but then got comfy using Uber/Lyft to save a few $$ but sometimes got ripped off w/ nasty surcharges & occasional iffy cars. So I will be using Opoli going forward:)