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We got the lock for our rental property and were so glad to see you only need a ruler and a Phillips head screw driver to install it! It seemed to need a larger hole in the door for installation so perplexed since it’s a metal door- we called a locksmith who knew to tell us that there’s a component you remove so the lock fits any door hole even an older metal one. Now I will know when ever people are entering our property. It’s like a built in guard dog that only needs fresh batteries for food. I loved how it tells me remotely that the thumb lock was locked by the keypad or not... the moment it’s unlocked I am notified. Very nice features! 100 different codes are programmable, so you can assign the codes to specific guests to start and end date - what hour it will and will not work for them to enter. The day and hour to work and when to end. I assign 4 numbers pertinent to my guests, they effortlessly remember, never the same 4 numbers so they’re stored -so I know specifically who is entering without a camera needed by their codes only assigned to them. Schlage Encode is a smart and convenient, easy to install, easy to use WIFI locking system that has provided me now years of locking my property securely from far away and such a great piece of mind!

I own an airbnb and and decided I needed a smart lock. I started with Kwikset as it saved us some money over the Schlage. It worked when it worked. I called tech support a bunch of times as it was alway dropping the wifi connection. They always said it was our wifi. I replaced the whole wifi router and added extenders in an 1100 sq foot house. It still failed and Kwikset never took responsibility. So I bought the Schlage. I have had it about a year and a half now. It just works!! Always!! I have another product that sends messages customers and also sends new lock codes to the Schlage lock that is unique for each customer. A couple of times I thought that software or the Schlage had failed. It turned out it was all me. The codes sent let guest check in on a certain day at a certain time. If I tell the guest they can check in early I have to remember to adjust the check in time. So the failure was me! I would say it’s the most reliable “smart” equipment I have ever owned and has relieved a lot of stress. In the end much less expense than the Kwikset.

I have a rental property where I installed the lock. I hired a locksmith to do the installation and he had to buy a special adaptor for my door. But then after it was installed, it took 24 hours to start working. I called my internet provider to add the 2G issue as it does not work on 5G. I live out of state. It worked well for about a month. Then it notified me that it lost connection. I called Schlage customer service on a Saturday. They are not open weekends. I called them Monday. They told me to log out and unistall the app to reset it. I installed it and logged back in. That did not fix the issue. After over week, my app is unable to re-connect to my lock remotely. The old codes I put it still work, except the temporary ones. I am unable to record the history of activity, add new codes, unlock and lock it, etc. I realize only after I bought this lock, that I cannot use it remotely. I have to physically be there to reset the app if it gets disconnected. That is a gamechanger and an expensive mistake. I pray Schlage adds this essential feature to their product so that I can keep using this lock. Then it would get 5 stars. Otherwise I will have to go back to my old lock which was unfortunately more reliable than this "smart lock."