Allegion ENGAGE

We have had nothing but nightmares. This software for key fobs worked good at first then they mentioned that they have a paid software that works better. Syncing is an issue, key fobs suddenly stop working, they pick up the phones for tech support but everyone has a different approach of find a solution that does nothing.

It isn’t the best and most user friendly software. I have it for a business and it’s worked for the last 5 years. We are constantly having to reprogram fobs with employees interchanging. Batteries are having to be changed out every few months but it’s understandable as we have employees going in and out of these doors constantly, every day all day. We have locks on the doors too so if a battery does go out, we can get in and change them out. My only complaint is how long it takes when reprogramming. It doesn’t always work so it’s a constant battle of deleting cookies, closing the app, logging back in and trying again. Sometimes I have to do that process 3 or 4 times before I can get a fob to connect and reprogram. I usually have to set aside a few hours to program a small handful of fobs on 3 doors.

Doors just stop working under resident keys but masters still work. You try to delete to reset and now you can’t connect to the door or find the door on the app. No devices found at all as a matter of fact. Then you have to purchase a new lock in order to get the door working again for the resident. This is the worst software ever! Batteries are constantly dying in less than a year. Some doors we’ve had to change batteries out 3 times and the year isn’t over. Do yourself a favor and DO NOT PURCHASE this product! I wish I could give 0 stars!