Sakara Life

The app has been non-functional for months now with no updates. You can’t log in/out or make changes to your plan or even see anything about your plan. Sakara itself is great but not sure why it’s harder and harder to be a customer. Extras that used to be included with every order (detox tea and probiotics) apparently now have to be ordered specially (but good luck getting anywhere near using the app to do this). And you still cannot combine any mix of breakfast, lunch, or dinner rather than one, the other, or all for any week or part of the week. You also can’t use points earned through buying meals towards a discount on the meals. You have to get their other products, which I’m not really interested in. Hopefully these issues get sorted out. If the goal is to save money, losing the customer base through cost-cutting efforts isn’t going to get you there. One way might be to sent 5 days of breakfasts in one box rather than sending such tiny items that last a week in two separate deliveries, etc. I used to buy at least 3-5 days EVERY week, often for 2 meals a day, but now I buy only occasionally and use other services instead.

I’ve tried Sakara off and on for years and the food is great and healthy (although a bit pricey). The issue is their utter lack of customer service/addressing customer pain points. The delivery window is 12am - 6am, with no tracking of the delivery, which works if the delivery arrives at midnight but is miserable if you’re sitting around at 2am waiting for your food (since just leaving the box outside your building more often than not leads to the box being stolen). Every other meal delivery company (cookunity, thistle, nutre etc.) can figure this out and it’s crazy that Sakara, which is the priciest by far, has gotten this feedback for years and can’t make a change for their customers. Ultimately, I had to cancel. PS - it’s extra crazy given that sleep is just as important as nutrition and waiting up for my Sakara deliveries totally messed with my sleep schedule!

This app has made it so much easier to manage my meal subscription. The push notifications to make changes before the cut off times are so so helpful. I am so much more on top of it now, which means I’m getting more of what I want each week. I’m excited that the products like metabolism bar are now available to purchase through the app. One stop shop for all my healthy favorites. Thank you!