Purple Carrot

Update: the mobile app is back up, but the interface is not as friendly as it used to be. I can’t tell which recipes are gluten-free unless I open each one. Pain! Their mobile app, was down for weeks. I had to use the website which is not nearly as user-friendly. Purple carrot is the best option if you’re looking for a vegan meal delivery service. Many delicious recipes to choose from. Occasionally, I will get ingredients that are not very fresh - bad lettuce or soft vegetables or slimy fresh spices - or they send a very small portion (the other day I received five little potatoes rather than the 11 it showed in the picture). As a fairly new vegan, I’ve enjoyed learning how to create new recipes and cook things that I never would have considered. Delivery has been reliable and good. They offer meal kits, premade meals, and groceries. it’s a great place to get some unexpected vegan ingredients and snacks. Their queso is the best I found, and we love the Tuscan sandwich meat.

This service is irreplaceable to me. I’ve been using it for (2?) years now and I see myself continuing to for the years to come. The convenience of having ingredients for meals delivered weekly is unmatched. The food quality is always on point and the meal selection has gotten even better over that last few months. The app is easy to use and very intuitive. Highly recommend!

App could use a direct link to customer service. I contacted customer service four business days (6 days total) before my order was being delivered notifying them that an old address was being used. They let me know a one time courtesy update would be made but couldn’t guarantee the update. I also sent a customer service request directly to OnTrac the delivery service. It was still delivered to the wrong address. I was gifted a gift card and it’s just been a headache experience trying to get things sorted and I’ve been pro active with customer service. Redeeming the gift card wasn’t a smooth process which lead me to creating a duplicate account that started this mess. The app could offer more clear details like the address it’s being delivered to up front instead of hidden so I could’ve caught the issue earlier. Customer service team is responsive but the product needs help.