Rexton App

The sound adjustments on the app make a little improvement to the sound but the adjustments revert to the default every time they are recharged. Every morning they have to be reprogrammed. Had service on the right aid and now the app doesn’t “recognize” it. The app says “turn it off then on again” but there is no ON and OFF switch. So the app is useless. We (customers) were sold on all the advantages of connecting with Bluetooth but they can’t connect to television, radio, automobile, PC, tablets, CD Player, Blu ray, or any other Bluetooth devices. Now, months later I’ve updated to the newest release and again, it fails to connect both internet and Bluetooth. It says “switching on Bluetooth “ then turns off. It says “place your hearing aids close to your phone” when they are fully charged and sitting on the phone’s screen. It says, Try again later.” That all translates to, “THIS APP DOES NOT WORK.” That’s evident when it is 13 years old and every two weeks they still have “fixed bugs in the app.” The whole app is a BUG.

This app allows control and adjustment of the user controllable parameters such as Balance, Volume, listening mode, etc. hearing aid control uses Bluetooth LE (low energy) connection. Bluetooth (std) is used to pass system audio (notification sounds, music, phone) to the HAs; and automatically connects thru both methods. The Bluetooth connection can cause the HA volume to be reduced slightly when the phone is being used. This occurs more frequently with games, but other apps can cause this as well. Not a major problem, but is annoying.

I don't know whether it's a recent update of the app or of the iPhone, but now the app does not operate as it should. The volume control used to have two sliders, but not it only has one, and it only seems to work on the right hearing aid. The directional control also seems to work only on the right. The assist feature is for the birds: it keeps saying that it can't communicate with the hearing aids. This is after checking that they are paired up with the phone and, separately that they are paired up with the app. Many times when we are with friends in a noisy environment, I try to adjust to the situation using the app and it's really frustrating. I have to keep taking off my hearing aids, put them in the charger to restart them, put them on top of the phone to pair them to the phone, repeat the process with the app and then they still don't respond to the app.